BPO & contact centres VoC apps

Apps for outsourcers and contact centres that prove quality to the client and make the partnership hard to replace.

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34 apps

BPO & contact centres

Fourth Judge

When the AI, the BPO's QA and the client's QA disagree, ask the customer.

BPO & contact centres

Unsent Termination Letter

Your client's termination letter, drafted from evidence nine months early, then unwritten.

BPO & contact centres

Permission Slip

Every 'I'm not allowed to' your customers heard, priced and signed away.

BPO & contact centres

Contract Time Machine

Replay last year under tomorrow's contract before anyone signs.

BPO & contact centres

Coin Toss Calibration

Would chance explain this QA penalty? Re-roll the sample and see.

BPO & contact centres

Rescue Credits

Every bot failure your humans rescued, counted, priced and sent back for fixing.

BPO & contact centres

Clawback Detective

Trace every cancelled sale back to the sentence, or to the client.

BPO & contact centres

Incumbent X-Ray

See a prospect's service fractures in public voice before you bid.

BPO & contact centres

Balance Scales

Service credits owed on one pan; the client's own lapses on the other.

BPO & contact centres

Script Allergy Test

Patch-test every mandated script line on real customers; drop what inflames.

BPO & contact centres

QA Metal Detector

Sweep every scored call; spend human ears where the grader is probably wrong.

BPO & contact centres

Handicap League

Ranks your outsourcers fairly by handicapping each for its hardest calls.

BPO & contact centres

Quality Cliff

Find the workload where quality falls off a cliff, then staff back from it.

BPO & contact centres

Dialect Switchboard

Re-patch who answers whom when dialect mismatch keeps customers calling back.

BPO & contact centres

Own Goal Report

The BPO reports its own worst calls to the client, already fixed.

BPO & contact centres

Casting Call

Hire the voices your client's customers speak, auditioned on their real lines.

BPO & contact centres

Hidden Cry Quiz

Staff race to spot the vulnerable person hidden in ordinary complaints.

BPO & contact centres

Card Number Streak

Days since a card number was spoken: reset, redacted and reported in minutes.

BPO & contact centres

Hypercare Bedside Chart

Every go-live gets vitals, ward rounds and a signed discharge that stops hypercare fees.

BPO & contact centres

Crossed Wires

Catches agents quoting one client's rules to another client's customer.

BPO & contact centres

Solo Flight Logbook

New hires earn solo clearance intent by intent, from their real calls.

BPO & contact centres

Pop-Up Squad

Last year's peak nights, replayed as a field kit for tomorrow's temporary agents.

BPO & contact centres

Inheritance Ledger

Win a programme, inherit its open promises, and keep them from day one.

BPO & contact centres

After the Hard Call

Staff who carried someone's worst moment get a debrief within a day.

BPO & contact centres

Shore Line

Drag the tide: onshore, offshore or AI agent, intent by intent, customers unharmed.

BPO & contact centres

Barge Load Line

Every team rides as a barge; when load sinks it below the line, lighten.

BPO & contact centres

Two-Signature QBR

A client review in customers' words, with promises both sides sign and customers countersign.

BPO & contact centres

Trophy Cabinet

Only verified wins go in the cabinet, and trophies tarnish when results fade.

BPO & contact centres

Scam Crossfire

One scam script hits two lanes; both fraud desks know within minutes.

BPO & contact centres

Onboarding Patch Notes

Every cohort's first 30 days with customers writes the next onboarding release.

BPO & contact centres

Alumni Bench

Last season's best temps, recalled with proof of the customers they helped.

BPO & contact centres

Shield Ledger

When customers abuse staff, the company visibly has their back.

BPO & contact centres

Escape the Queue

New hires escape rooms built from last month's real, masked customer cases.

BPO & contact centres

Switch Boarding Pass

Measure the programme-switch penalty, then shrink it with a boarding pass.

Suites

Contact-Centre Quality Suite

BPO Partner Suite

Frontline Suite

Duty of Care Suite

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

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