Contact-Centre Quality Suite

Judge, coach, re-test. Human and AI graders sit a weekly calibration test, rulings become case law, every scorecard criterion is weighted by how well it predicts what customers did next, and the floor and the bot sit next week's exam before the questions arrive.

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22 apps

Runs on OnClarity Agent QA

Story Shapes

Reads the plot of every conversation and finds the line that writes tragedies.

Grader Eye Test

AI and human graders take a weekly eye test; blurred criteria get rewritten.

Rejection Rosetta

Translates every rejection code into the sentence that stops the callback.

Precedent Court

Every QA calibration ruling becomes case law the next scorer must cite.

Knowledge Refund

QA points lost to missing knowledge go back to agents, billed to the KB.

Mixed Messages

Every channel testifies its answer; the policy owner rules, and every door agrees.

Criterion Exchange

Every scorecard criterion trades on how well it predicts what customers did next.

Fork in the Call

Step into a real call where it turned; real outcomes judge your line.

Forecast Alibi

Every forecast miss produces an alibi in customers' words, or goes to the director.

Tomorrow's Exam

Every Monday the bot and the floor sit this week's customer exam.

BPO & contact centres

QA Metal Detector

Sweep every scored call; spend human ears where the grader is probably wrong.

What We Agreed

After every call, a written receipt; customer corrections become the most honest QA.

Auto-Zero Appeal

Every automatic zero gets a referee check before it touches anyone's pay.

BPO & contact centres

Quality Cliff

Find the workload where quality falls off a cliff, then staff back from it.

BPO & contact centres

Dialect Switchboard

Re-patch who answers whom when dialect mismatch keeps customers calling back.

Coaching Half-Life

Know when each coaching lesson wears off, and refresh it the day before.

Say It Once

Counts every time a customer repeats their story after a handover, then ends it.

BPO & contact centres

Solo Flight Logbook

New hires earn solo clearance intent by intent, from their real calls.

Floor Quiz Night

Last week's real customers set the quiz; wrong answers set Monday's lesson.

Save Card Deck

Your best saves become cards coaches deal, and the floor learns to play them.

Macro Bloodline

Every canned reply's family tree, and which heirs actually stop repeat contacts.

BPO & contact centres

Escape the Queue

New hires escape rooms built from last month's real, masked customer cases.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

2026 OnClarity. All rights reserved.

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2026 OnClarity. All rights reserved.

Privacy Policy

Terms of Service

MSA

Cookie Notice

Linkedin

2026 OnClarity. All rights reserved.

Privacy Policy

Terms of Service

MSA

Cookie Notice

Linkedin