Save Card Deck
Your best saves become cards coaches deal, and the floor learns to play them.
The job
Turns top agents' proven recovery moves into a deck of cards coaches give to the agents who need them. Proves each card works when used by people and by the bot, and puts a money value on every save.
The moment
Top agents' proven ways of winning back an upset customer are turned into collectible cards that team leaders hand to the agents who need them.
On Monday the team leader deals the "Cold Dinner Save".
By Thursday the card shows it was used 7 times and worked 6 times, with customers' own thank-yous printed on it. It has avoided $2,100 in refunds this week.
A comparison strip shows agents won 6 out of 7 times with it, and the bot 5 out of 7.
What it does
- Build or refresh the deck
- Deal a card
- Score a hand
- Offer a card to the AI agent
- Send the season hall of fame or client edition
What you see
Collectible trading cards with rarity, stats, flavour text, a human vs bot strip, and a seasonal hall of fame
What it moves
How often a dealt card calms the customer, as a share of the times it is used, and the dollars of refunds or lost customers avoided by those saves.
Built for
- QA, training & knowledge
- Contact-centre operations
- Frontline staff
- CX leaders & VoC
