of conversations evaluated
coverage vs. Manual QA
lower QA operations cost
from call end to score delivered
Before
QA team listens to 5-10% of calls, days or weeks after they happened.
Scoring drifts between reviewers, same call, different grade.
Coaching is anecdotal. Bad behaviours hide in the unsampled 90%.
QA cost scales linearly with headcount and call volume.
With Clarity
Every call & chat scored within minutes of ending
One model, one rubric, fully consistent scoring at scale.
Trends, gaps & risks surface across the full population of calls.
QA cost decoupled from volume. Add agent, not auditors.
Clarity ingests your existing evaluation matrix, the same rubric your QA leads have spent years refining and applies it consistently across 100% of voice and text interactions.
Tone, empathy, compliance, resolution, scripts
Custom criteria per team, channel or product line
Weight criteria to match what your business actually values
No black-box ratings, Each criterion in the scorecard cites the exact turn, word or silence that justified the grade, so QA decisions are reviewable, appealable and ready for any compliance audit.
Timestamp-anchored evidence on every criterion
Side-by-side review for reviewer calibration
Export full audit trail to your existing GRC stack
Supervisors see who’s moving up, who’s slipping and which behaviours are driving outcomes, the moment it happens. Coaching becomes evidence-linked and personal.
Weekly leaderboards across teams, channels and shifts
Auto-routed alerts on compliance breaches & CSAT risks
Coaching playlists pulled from each agent’s own calls.
Customer Satisfaction
Surface dissatisfaction signals during the engagement window, not weeks later ina a survey. Recover at-risk customers before they churn.
Typical Lift
+8 to +15 Pts
Agent Performance
Personalized, evidence-linked coaching from day one. Agents see what to repeat and what to fix, across every interaction, not a sample.
Ramp time
-30 to -40%
Cost to Serve
Replace manual sampling, reduce escalations driven by missed compliance, and reallocate QA analysts to higher-value coaching work.
QA Opex
-60 to -75%
