Effective date:
September 12, 2025
Entity: This Privacy Policy applies to Clarity, the trading name of Anecdote Inc. Our main office is at 10 York Rd, London SE1 7ND, United Kingdom. In this policy, "Clarity," "we," "our," and "us" all mean the same company.
We care about your privacy. This policy explains how we collect, use, share, and protect your information when you use our website, platform, and other services (together called the "Services").
If you have any questions, contact us at legal@onclarity.com.
Information We Collect
We collect the following types of information when you use our Services:
1.1 Account Information
Name, email address, phone number, company name, and billing details when you register.
1.2 Service Data.
Data uploaded, submitted, or generated by you and your authorized users in connection with the Services.
May include customer feedback, communications, or support tickets.
1.3 Usage Data.
Log data such as IP address, device type, browser, and activity within the Services.
Cookies and analytics data used to improve our Services.
1.4 Payment Information.
Payment card details and billing records, collected and processed securely by third-party payment providers.
1.5 Communications.
Records of your interactions with us, such as emails, support requests, or product feedback.
How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain the Services.
To process payments and manage subscriptions.
To improve and personalize the Services.
To send important transactional messages (e.g., invoices, service updates).
To send marketing and promotional communications (with your consent, where required).
To monitor security, detect fraud, and ensure compliance.
To comply with applicable legal obligations.
Sharing of Information
We only share your information in limited circumstances:
Service Providers: With trusted third parties who provide hosting, analytics, payment processing, and other business functions.
Legal Compliance: Where required by law, regulation, or valid legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Consent: Where you give us permission to share data.
We do not sell or rent your personal information.
Subprocessors
Clarity uses subprocessors to provide elements of our Services (e.g., cloud hosting, analytics, payment gateways). A current list of subprocessors is maintained in our Subprocessor List.
International Transfers
Clarity is based in the United States and may process your information globally. Where required, we implement safeguards (such as EU Standard Contractual Clauses) to ensure lawful transfers of personal data outside your jurisdiction.
Data Retention
We retain personal data only as long as necessary:
For the duration of your contract and a reasonable period thereafter.
To comply with legal, tax, or accounting obligations.
To resolve disputes and enforce agreements.
When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on where you live, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct or update inaccurate data.
Deletion: Request deletion of your data where applicable.
Restriction: Limit how we process your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Opt-out of Marketing: Stop receiving marketing communications at any time by following unsubscribe links or contacting us.
To exercise these rights, email us at legal@onclarity.com.
Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.
Warranties & Disclaimers
We use cookies and similar technologies to:
Keep you signed in.
Analyze traffic and usage trends.
Remember preferences.
You can manage cookie preferences through your browser settings.
Children’s Privacy
Our Services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it.
Legal Bases for Processing (GDPR/UK GDPR)
For users in the EU/UK, we process personal data under the following legal bases:
Contract: To provide the Services you’ve requested.
Consent: For marketing communications and optional features.
Legal Obligation: To comply with laws and regulations.
Legitimate Interests: To improve our Services, ensure security, and support business operations.
California Privacy Rights (CCPA/CPRA)
California residents have additional rights, including:
The right to know what categories of personal information we collect.
The right to request deletion of personal information.
The right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information).
To exercise these rights, email legal@onclarity.com.
Middle East Data Regulations (PDPL)
For users in Saudi Arabia and other Middle Eastern jurisdictions with data protection laws, we comply with applicable PDPL requirements, including data minimization, purpose limitation, and local transfer obligations where required.
Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify you at least ten (10) days before the changes take effect.
Contact Us
f you have questions, requests, or complaints regarding this Privacy Policy or how your data is handled, please contact:
Clarity (Trading As Anecdote Inc.)
10 York Rd
London SE1 7ND
United Kingdom
Email: legal@onclarity.com