OnClarity Labs
Public complaints, counted. One finding at a time.
Every finding is one number, one chart and one rule to try this week. Built from public complaint data only, never customer data, and never a named company or person.
1.5M+
public complaints read
Free
never gated
7 in 10 complaints in a typical week were about a problem already in its sector’s top five
1,145,439 complaints across nine US consumer-finance sectors, 96 weeks
Every finding sits under one of three pillars.
Know first
Catch a problem in the week it starts, rather than a month later.
Fix once
Work on why a problem keeps arriving, not just the case in front of you.
Prove it
Check from the outside whether a fix actually reached the customer.
69.5%
Fix once
7 in 10 complaints in a typical week were about a problem already in its sector’s top five
of 1,145,439 complaints across nine US consumer-finance sectors, pooled over 96 weeks
30%
Prove it
The UK ombudsman sided with the customer in 30% of complaints that got past the firm
of the cases the UK Financial Ombudsman resolved in 2025/26, from 214,649 new cases
28.2%
Fix once
28% of US credit card complaints were about a dispute the card company already had
of 181,901 US credit card complaints to the CFPB, Sep 2024 to Aug 2026
0.03
Prove it
More relief did not mean fewer complaints the next quarter
correlation between relief given and the next quarter’s volume, across 260 theme-quarters
1 week
Know first
The typical complaint spike gave one week of warning. 14 of 31 gave none
median warning from the first sign of a spike to its peak, across 31 spikes in 26 themes
4 of 66
Fix once
4 of 66 big complaint spikes came back within 12 weeks
spikes with 12 weeks of follow-up that spiked again in the same theme
