PRODUCT UPDATES
Changelog
Every shipped improvement to the AI Support Agent, Agent Assist, VoC Analyst, and the platform underneath them.
AI Support Agent
Operators page now groups by LLM and Code
Operators page now groups by LLM and Code
Operators page now groups by LLM and Code
Voice of Customer
Sentiment readings are now consistent across the product
Sentiment readings are now consistent across the product
Sentiment readings are now consistent across the product
Voice of Customer
Dashboard filters and drill-downs now behave correctly
Dashboard filters and drill-downs now behave correctly
Dashboard filters and drill-downs now behave correctly
Voice of Customer
V2 dashboards render migrated reports correctly
V2 dashboards render migrated reports correctly
V2 dashboards render migrated reports correctly
Voice of Customer
Refresh a stale dashboard summary on demand
Refresh a stale dashboard summary on demand
Refresh a stale dashboard summary on demand
Voice of Customer
Release report has a dedicated V2 layout
Release report has a dedicated V2 layout
Release report has a dedicated V2 layout
Voice of Customer
LinkedIn source icons and settings now display properly
LinkedIn source icons and settings now display properly
LinkedIn source icons and settings now display properly
Voice of Customer
Connected sources page now loads faster
Connected sources page now loads faster
Connected sources page now loads faster
AI Agent Assist
Copilot recovers cleanly from dropped connections
Copilot recovers cleanly from dropped connections
Copilot recovers cleanly from dropped connections
AI Agent Assist
Long Copilot forms now scroll within the composer
Long Copilot forms now scroll within the composer
Long Copilot forms now scroll within the composer
AI Agent Assist
Copilot tab now available on competition accounts
Copilot tab now available on competition accounts
Copilot tab now available on competition accounts
AI Agent Assist
Grouped, stacked and normalized bar charts in canvas
Grouped, stacked and normalized bar charts in canvas
Grouped, stacked and normalized bar charts in canvas
AI Agent Assist
Managed agents now use project and user context
Managed agents now use project and user context
Managed agents now use project and user context
Voice of Customer
Configurable decimal places for numbers
Configurable decimal places for numbers
Configurable decimal places for numbers
Voice of Customer
Dashboard charts now scale to your actual data
Dashboard charts now scale to your actual data
Dashboard charts now scale to your actual data
Voice of Customer
Table widget sort order now stays put
Table widget sort order now stays put
Table widget sort order now stays put
Voice of Customer
Sort and summarise from the drill-down drawer
Sort and summarise from the drill-down drawer
Sort and summarise from the drill-down drawer
Voice of Customer
Zero-score metric added to Agent QA analytics
Zero-score metric added to Agent QA analytics
Zero-score metric added to Agent QA analytics
Voice of Customer
View feedback is hidden for single-survey widgets
View feedback is hidden for single-survey widgets
View feedback is hidden for single-survey widgets
AI Agent Assist
Pin canvas widgets straight to a dashboard
Pin canvas widgets straight to a dashboard
Pin canvas widgets straight to a dashboard
AI Agent Assist
Canvas now shows a loader instead of a blank space
Canvas now shows a loader instead of a blank space
Canvas now shows a loader instead of a blank space
AI Agent Assist
Applied filters now show friendly labels
Applied filters now show friendly labels
Applied filters now show friendly labels
AI Agent Assist
Copilot suggestions handle empty results gracefully
Copilot suggestions handle empty results gracefully
Copilot suggestions handle empty results gracefully
AI Agent Assist
View trend data by day, week or month
View trend data by day, week or month
View trend data by day, week or month
AI Agent Assist
Copilot forms now render markdown
Copilot forms now render markdown
Copilot forms now render markdown
AI Agent Assist
Copilot library now sorts by latest activity
Copilot library now sorts by latest activity
Copilot library now sorts by latest activity
Platform
New system status page shows live health
New system status page shows live health
New system status page shows live health
Voice of Customer
Signals has a refreshed look and sorts by relevance
Signals has a refreshed look and sorts by relevance
Signals has a refreshed look and sorts by relevance
Voice of Customer
Arabic titles and summaries now render right to left
Arabic titles and summaries now render right to left
Arabic titles and summaries now render right to left
Voice of Customer
Survey counts now show the correct total
Survey counts now show the correct total
Survey counts now show the correct total
Voice of Customer
Survey emails now show the real query text
Survey emails now show the real query text
Survey emails now show the real query text
Voice of Customer
Survey responses are no longer silently dropped
Survey responses are no longer silently dropped
Survey responses are no longer silently dropped
Voice of Customer
Project-wide Insights queries no longer time out
Project-wide Insights queries no longer time out
Project-wide Insights queries no longer time out
Voice of Customer
Mailing settings now live on the survey page
Mailing settings now live on the survey page
Mailing settings now live on the survey page
AI Agent Assist
Reopened conversations no longer show a fake thinking time
Reopened conversations no longer show a fake thinking time
Reopened conversations no longer show a fake thinking time
AI Agent Assist
You can now attach files in the Copilot composer
You can now attach files in the Copilot composer
You can now attach files in the Copilot composer
AI Agent Assist
Admins can pick the model for a single Copilot session
Admins can pick the model for a single Copilot session
Admins can pick the model for a single Copilot session
AI Agent Assist
Submit and Skip now work on the first message of a draft
Submit and Skip now work on the first message of a draft
Submit and Skip now work on the first message of a draft
AI Agent Assist
Copilot analytics no longer crashes on non-text breakdowns
Copilot analytics no longer crashes on non-text breakdowns
Copilot analytics no longer crashes on non-text breakdowns
Platform
Integrations page now has a dedicated MCP tab
Integrations page now has a dedicated MCP tab
Integrations page now has a dedicated MCP tab
Platform
You can view routine run files without downloading them
You can view routine run files without downloading them
You can view routine run files without downloading them
Platform
Dashboards V2 supports HTML in markdown and RTL titles
Dashboards V2 supports HTML in markdown and RTL titles
Dashboards V2 supports HTML in markdown and RTL titles
Platform
Dashboard exports now arrive by email
Dashboard exports now arrive by email
Dashboard exports now arrive by email
Platform
Distribution chart bars now match their value labels
Distribution chart bars now match their value labels
Distribution chart bars now match their value labels
Platform
Overview page has a new design and first-run tour
Overview page has a new design and first-run tour
Overview page has a new design and first-run tour
System normal
System normal
System normal