PRODUCT UPDATES
Changelog
Every shipped improvement to the AI Support Agent, Agent Assist, VoC Analyst, and the platform underneath them.
Voice of Customer
LinkedIn comment context and type filter
LinkedIn comment context and type filter
LinkedIn comment context and type filter
Voice of Customer
Consistent translations across runs
Consistent translations across runs
Consistent translations across runs
Voice of Customer
More accurate Zendesk ticket tracking for AI agents
More accurate Zendesk ticket tracking for AI agents
More accurate Zendesk ticket tracking for AI agents
Voice of Customer
Fewer duplicate tickets on reprocessing
Fewer duplicate tickets on reprocessing
Fewer duplicate tickets on reprocessing
Voice of Customer
Fixed mistranslated Booking/TripAdvisor reviews
Fixed mistranslated Booking/TripAdvisor reviews
Fixed mistranslated Booking/TripAdvisor reviews
Voice of Customer
Faster, more accurate translation cache
Faster, more accurate translation cache
Faster, more accurate translation cache
AI Agent Assist
Copilot knows who it’s talking to
Copilot knows who it’s talking to
Copilot knows who it’s talking to
AI Agent Assist
Cleaner Copilot trace view
Cleaner Copilot trace view
Cleaner Copilot trace view
Platform
Agent model and provider hidden by default
Agent model and provider hidden by default
Agent model and provider hidden by default
Platform
Case-insensitive sign-up email matching
Case-insensitive sign-up email matching
Case-insensitive sign-up email matching
Voice of Customer
Tighter chart label columns
Tighter chart label columns
Tighter chart label columns
Voice of Customer
Automatic PII redaction on exit
Automatic PII redaction on exit
Automatic PII redaction on exit
Voice of Customer
Smarter example drafting
Smarter example drafting
Smarter example drafting
AI Agent Assist
Copilot on Dashboards and Apps
Copilot on Dashboards and Apps
Copilot on Dashboards and Apps
AI Agent Assist
Stop button interrupts Copilot mid-response
Stop button interrupts Copilot mid-response
Stop button interrupts Copilot mid-response
AI Agent Assist
Pin Copilot figures without a flag
Pin Copilot figures without a flag
Pin Copilot figures without a flag
Platform
Hide the Discover page
Hide the Discover page
Hide the Discover page
Platform
Faster example file downloads via the API
Faster example file downloads via the API
Faster example file downloads via the API
Platform
Admin highlights show routines
Admin highlights show routines
Admin highlights show routines
AI Support Agent
Slack shift start reliability fix
Slack shift start reliability fix
Slack shift start reliability fix
Voice of Customer
Consistent signals across views
Consistent signals across views
Consistent signals across views
Voice of Customer
Shift reports cover every social media ticket
Shift reports cover every social media ticket
Shift reports cover every social media ticket
Voice of Customer
Faster VoC agent processing
Faster VoC agent processing
Faster VoC agent processing
AI Agent Assist
Ad hoc classification in Copilot
Ad hoc classification in Copilot
Ad hoc classification in Copilot
AI Agent Assist
Row menu fix in Copilot rail
Row menu fix in Copilot rail
Row menu fix in Copilot rail
AI Agent Assist
Upgraded model for agents and Copilot
Upgraded model for agents and Copilot
Upgraded model for agents and Copilot
AI Agent Assist
More reliable Copilot conversations
More reliable Copilot conversations
More reliable Copilot conversations
AI Agent Assist
Notification bell tracks long-running jobs
Notification bell tracks long-running jobs
Notification bell tracks long-running jobs
AI Agent Assist
Sandbox Agents provider and editor
Sandbox Agents provider and editor
Sandbox Agents provider and editor
AI Agent Assist
Search live examples across projects
Search live examples across projects
Search live examples across projects
Platform
Favorites for mini-apps
Favorites for mini-apps
Favorites for mini-apps
Platform
Smarter dashboard pin placement
Smarter dashboard pin placement
Smarter dashboard pin placement
Platform
Highlights for admins, now cross-project
Highlights for admins, now cross-project
Highlights for admins, now cross-project
Platform
Apps tab on competition projects
Apps tab on competition projects
Apps tab on competition projects
AI Support Agent
Undo-able Slack alert toggles
Undo-able Slack alert toggles
Undo-able Slack alert toggles
AI Support Agent
Shifts open on first agent touch
Shifts open on first agent touch
Shifts open on first agent touch
AI Support Agent
Threaded repeat-author Slack alerts
Threaded repeat-author Slack alerts
Threaded repeat-author Slack alerts
AI Support Agent
Debug mode for mini-apps
Debug mode for mini-apps
Debug mode for mini-apps
AI Support Agent
Back to Apps link in mini-apps
Back to Apps link in mini-apps
Back to Apps link in mini-apps
AI Support Agent
Version history and rollback for mini-apps
Version history and rollback for mini-apps
Version history and rollback for mini-apps
AI Support Agent
Direct URLs for mini-app screens
Direct URLs for mini-app screens
Direct URLs for mini-app screens
Voice of Customer
Live trend and value series for Signals
Live trend and value series for Signals
Live trend and value series for Signals
Voice of Customer
Optional survey questions
Optional survey questions
Optional survey questions
Voice of Customer
Dashboard snapshots
Dashboard snapshots
Dashboard snapshots
Voice of Customer
Filterable, correctly paged survey responses
Filterable, correctly paged survey responses
Filterable, correctly paged survey responses
Voice of Customer
AI-expanded search on Discover, Feed and Bugs
AI-expanded search on Discover, Feed and Bugs
AI-expanded search on Discover, Feed and Bugs
AI Agent Assist
Canvas verification for AI-drafted work
Canvas verification for AI-drafted work
Canvas verification for AI-drafted work
AI Agent Assist
Smoother conversation filing and ask_user forms
Smoother conversation filing and ask_user forms
Smoother conversation filing and ask_user forms
AI Agent Assist
Broader file support for Copilot uploads
Broader file support for Copilot uploads
Broader file support for Copilot uploads
AI Agent Assist
Per-project agents from shared templates
Per-project agents from shared templates
Per-project agents from shared templates
Platform
New optional params for Google Maps and Instagram sources
New optional params for Google Maps and Instagram sources
New optional params for Google Maps and Instagram sources
Platform
Azure OpenAI endpoint support
Azure OpenAI endpoint support
Azure OpenAI endpoint support
Platform
Feature-flag editor for project config
Feature-flag editor for project config
Feature-flag editor for project config
AI Support Agent
Inline ticket field editing
Inline ticket field editing
Inline ticket field editing
AI Support Agent
Fixed large ticket ID display
Fixed large ticket ID display
Fixed large ticket ID display
AI Support Agent
Agent usage page
Agent usage page
Agent usage page
Voice of Customer
New review sources
New review sources
New review sources
Voice of Customer
Live figures in workflow widgets
Live figures in workflow widgets
Live figures in workflow widgets
AI Agent Assist
Overview as Copilot’s home screen
Overview as Copilot’s home screen
Overview as Copilot’s home screen
AI Agent Assist
Publishable mini-apps
Publishable mini-apps
Publishable mini-apps
AI Agent Assist
Clearer Copilot chat experience
Clearer Copilot chat experience
Clearer Copilot chat experience
AI Agent Assist
Redesigned Copilot sidebar
Redesigned Copilot sidebar
Redesigned Copilot sidebar
Platform
Richer connection details
Richer connection details
Richer connection details
Platform
OnClarity rebrand
OnClarity rebrand
OnClarity rebrand
Platform
Classic Overview as a switchable view
Classic Overview as a switchable view
Classic Overview as a switchable view
AI Support Agent
Reusable HTML widgets in dashboards
Reusable HTML widgets in dashboards
Reusable HTML widgets in dashboards
Voice of Customer
Redesigned TV dashboard builder
Redesigned TV dashboard builder
Redesigned TV dashboard builder
Voice of Customer
More reliable metric aggregations
More reliable metric aggregations
More reliable metric aggregations
Voice of Customer
Calculated metrics and live widgets
Calculated metrics and live widgets
Calculated metrics and live widgets
Voice of Customer
Live figures respect report time windows
Live figures respect report time windows
Live figures respect report time windows
AI Agent Assist
Connect third-party APIs from Copilot chat
Connect third-party APIs from Copilot chat
Connect third-party APIs from Copilot chat
AI Agent Assist
Live HTML figures in Copilot canvas
Live HTML figures in Copilot canvas
Live HTML figures in Copilot canvas
AI Agent Assist
One question at a time from Copilot
One question at a time from Copilot
One question at a time from Copilot
AI Agent Assist
Document memory for Copilot
Document memory for Copilot
Document memory for Copilot
Platform
Cleaner connection management screens
Cleaner connection management screens
Cleaner connection management screens
Platform
Managed Agents cost dashboard
Managed Agents cost dashboard
Managed Agents cost dashboard
Platform
Global, cross-project connections
Global, cross-project connections
Global, cross-project connections
AI Support Agent
Bar and pie charts split into separate widgets
Bar and pie charts split into separate widgets
Bar and pie charts split into separate widgets
AI Support Agent
Cleaner V2 dashboard header and summary widget
Cleaner V2 dashboard header and summary widget
Cleaner V2 dashboard header and summary widget
AI Support Agent
Quoted thread context in ticket messages
Quoted thread context in ticket messages
Quoted thread context in ticket messages
AI Support Agent
Sortable bar charts
Sortable bar charts
Sortable bar charts
AI Support Agent
Event markers on line charts
Event markers on line charts
Event markers on line charts
AI Support Agent
Scrollable horizontal bar categories
Scrollable horizontal bar categories
Scrollable horizontal bar categories
AI Support Agent
Dashboard visual fixes
Dashboard visual fixes
Dashboard visual fixes
Voice of Customer
Custom chart and sentiment colors
Custom chart and sentiment colors
Custom chart and sentiment colors
AI Agent Assist
Applied filters visible on live figures
Applied filters visible on live figures
Applied filters visible on live figures
AI Agent Assist
Correct environment links in Copilot evals
Correct environment links in Copilot evals
Correct environment links in Copilot evals
AI Agent Assist
Ask-user forms visible in eval comparisons
Ask-user forms visible in eval comparisons
Ask-user forms visible in eval comparisons
AI Agent Assist
Dynamic collections in Agent Store
Dynamic collections in Agent Store
Dynamic collections in Agent Store
AI Agent Assist
Agent memory
Agent memory
Agent memory
AI Agent Assist
Improved collections layout
Improved collections layout
Improved collections layout
Platform
Better filter aggregation accuracy
Better filter aggregation accuracy
Better filter aggregation accuracy
Platform
More lenient date filtering
More lenient date filtering
More lenient date filtering
AI Support Agent
Operators page now groups by LLM and Code
Operators page now groups by LLM and Code
Operators page now groups by LLM and Code
Voice of Customer
Sentiment readings are now consistent across the product
Sentiment readings are now consistent across the product
Sentiment readings are now consistent across the product
Voice of Customer
Dashboard filters and drill-downs now behave correctly
Dashboard filters and drill-downs now behave correctly
Dashboard filters and drill-downs now behave correctly
Voice of Customer
V2 dashboards render migrated reports correctly
V2 dashboards render migrated reports correctly
V2 dashboards render migrated reports correctly
Voice of Customer
Refresh a stale dashboard summary on demand
Refresh a stale dashboard summary on demand
Refresh a stale dashboard summary on demand
Voice of Customer
Release report has a dedicated V2 layout
Release report has a dedicated V2 layout
Release report has a dedicated V2 layout
Voice of Customer
LinkedIn source icons and settings now display properly
LinkedIn source icons and settings now display properly
LinkedIn source icons and settings now display properly
Voice of Customer
Connected sources page now loads faster
Connected sources page now loads faster
Connected sources page now loads faster
AI Agent Assist
Copilot recovers cleanly from dropped connections
Copilot recovers cleanly from dropped connections
Copilot recovers cleanly from dropped connections
AI Agent Assist
Long Copilot forms now scroll within the composer
Long Copilot forms now scroll within the composer
Long Copilot forms now scroll within the composer
AI Agent Assist
Copilot tab now available on competition accounts
Copilot tab now available on competition accounts
Copilot tab now available on competition accounts
AI Agent Assist
Grouped, stacked and normalized bar charts in canvas
Grouped, stacked and normalized bar charts in canvas
Grouped, stacked and normalized bar charts in canvas
AI Agent Assist
Managed agents now use project and user context
Managed agents now use project and user context
Managed agents now use project and user context
Voice of Customer
Configurable decimal places for numbers
Configurable decimal places for numbers
Configurable decimal places for numbers
Voice of Customer
Dashboard charts now scale to your actual data
Dashboard charts now scale to your actual data
Dashboard charts now scale to your actual data
Voice of Customer
Table widget sort order now stays put
Table widget sort order now stays put
Table widget sort order now stays put
Voice of Customer
Sort and summarise from the drill-down drawer
Sort and summarise from the drill-down drawer
Sort and summarise from the drill-down drawer
Voice of Customer
Zero-score metric added to Agent QA analytics
Zero-score metric added to Agent QA analytics
Zero-score metric added to Agent QA analytics
Voice of Customer
View feedback is hidden for single-survey widgets
View feedback is hidden for single-survey widgets
View feedback is hidden for single-survey widgets
AI Agent Assist
Pin canvas widgets straight to a dashboard
Pin canvas widgets straight to a dashboard
Pin canvas widgets straight to a dashboard
AI Agent Assist
Canvas now shows a loader instead of a blank space
Canvas now shows a loader instead of a blank space
Canvas now shows a loader instead of a blank space
AI Agent Assist
Applied filters now show friendly labels
Applied filters now show friendly labels
Applied filters now show friendly labels
AI Agent Assist
Copilot suggestions handle empty results gracefully
Copilot suggestions handle empty results gracefully
Copilot suggestions handle empty results gracefully
AI Agent Assist
View trend data by day, week or month
View trend data by day, week or month
View trend data by day, week or month
AI Agent Assist
Copilot forms now render markdown
Copilot forms now render markdown
Copilot forms now render markdown
AI Agent Assist
Copilot library now sorts by latest activity
Copilot library now sorts by latest activity
Copilot library now sorts by latest activity
Platform
New system status page shows live health
New system status page shows live health
New system status page shows live health
Voice of Customer
Signals has a refreshed look and sorts by relevance
Signals has a refreshed look and sorts by relevance
Signals has a refreshed look and sorts by relevance
Voice of Customer
Arabic titles and summaries now render right to left
Arabic titles and summaries now render right to left
Arabic titles and summaries now render right to left
Voice of Customer
Survey counts now show the correct total
Survey counts now show the correct total
Survey counts now show the correct total
Voice of Customer
Survey emails now show the real query text
Survey emails now show the real query text
Survey emails now show the real query text
Voice of Customer
Survey responses are no longer silently dropped
Survey responses are no longer silently dropped
Survey responses are no longer silently dropped
Voice of Customer
Project-wide Insights queries no longer time out
Project-wide Insights queries no longer time out
Project-wide Insights queries no longer time out
Voice of Customer
Mailing settings now live on the survey page
Mailing settings now live on the survey page
Mailing settings now live on the survey page
AI Agent Assist
Reopened conversations no longer show a fake thinking time
Reopened conversations no longer show a fake thinking time
Reopened conversations no longer show a fake thinking time
AI Agent Assist
You can now attach files in the Copilot composer
You can now attach files in the Copilot composer
You can now attach files in the Copilot composer
AI Agent Assist
Admins can pick the model for a single Copilot session
Admins can pick the model for a single Copilot session
Admins can pick the model for a single Copilot session
AI Agent Assist
Submit and Skip now work on the first message of a draft
Submit and Skip now work on the first message of a draft
Submit and Skip now work on the first message of a draft
AI Agent Assist
Copilot analytics no longer crashes on non-text breakdowns
Copilot analytics no longer crashes on non-text breakdowns
Copilot analytics no longer crashes on non-text breakdowns
Platform
Integrations page now has a dedicated MCP tab
Integrations page now has a dedicated MCP tab
Integrations page now has a dedicated MCP tab
Platform
You can view routine run files without downloading them
You can view routine run files without downloading them
You can view routine run files without downloading them
Platform
Dashboards V2 supports HTML in markdown and RTL titles
Dashboards V2 supports HTML in markdown and RTL titles
Dashboards V2 supports HTML in markdown and RTL titles
Platform
Dashboard exports now arrive by email
Dashboard exports now arrive by email
Dashboard exports now arrive by email
Platform
Distribution chart bars now match their value labels
Distribution chart bars now match their value labels
Distribution chart bars now match their value labels
Platform
Overview page has a new design and first-run tour
Overview page has a new design and first-run tour
Overview page has a new design and first-run tour
System normal
System normal
System normal