PRODUCT UPDATES

Changelog

Every shipped improvement to the AI Support Agent, Agent Assist, VoC Analyst, and the platform underneath them.

Voice of Customer

LinkedIn comment context and type filter

LinkedIn comment context and type filter

LinkedIn comment context and type filter

Voice of Customer

Consistent translations across runs

Consistent translations across runs

Consistent translations across runs

Voice of Customer

More accurate Zendesk ticket tracking for AI agents

More accurate Zendesk ticket tracking for AI agents

More accurate Zendesk ticket tracking for AI agents

Voice of Customer

Fewer duplicate tickets on reprocessing

Fewer duplicate tickets on reprocessing

Fewer duplicate tickets on reprocessing

Voice of Customer

Fixed mistranslated Booking/TripAdvisor reviews

Fixed mistranslated Booking/TripAdvisor reviews

Fixed mistranslated Booking/TripAdvisor reviews

Voice of Customer

Faster, more accurate translation cache

Faster, more accurate translation cache

Faster, more accurate translation cache

AI Agent Assist

Copilot knows who it’s talking to

Copilot knows who it’s talking to

Copilot knows who it’s talking to

AI Agent Assist

Cleaner Copilot trace view

Cleaner Copilot trace view

Cleaner Copilot trace view

Platform

Agent model and provider hidden by default

Agent model and provider hidden by default

Agent model and provider hidden by default

Platform

Case-insensitive sign-up email matching

Case-insensitive sign-up email matching

Case-insensitive sign-up email matching

Voice of Customer

Tighter chart label columns

Tighter chart label columns

Tighter chart label columns

Voice of Customer

Automatic PII redaction on exit

Automatic PII redaction on exit

Automatic PII redaction on exit

Voice of Customer

Smarter example drafting

Smarter example drafting

Smarter example drafting

AI Agent Assist

Copilot on Dashboards and Apps

Copilot on Dashboards and Apps

Copilot on Dashboards and Apps

AI Agent Assist

Stop button interrupts Copilot mid-response

Stop button interrupts Copilot mid-response

Stop button interrupts Copilot mid-response

AI Agent Assist

Pin Copilot figures without a flag

Pin Copilot figures without a flag

Pin Copilot figures without a flag

Platform

Hide the Discover page

Hide the Discover page

Hide the Discover page

Platform

Faster example file downloads via the API

Faster example file downloads via the API

Faster example file downloads via the API

Platform

Admin highlights show routines

Admin highlights show routines

Admin highlights show routines

AI Support Agent

Slack shift start reliability fix

Slack shift start reliability fix

Slack shift start reliability fix

Voice of Customer

Consistent signals across views

Consistent signals across views

Consistent signals across views

Voice of Customer

Shift reports cover every social media ticket

Shift reports cover every social media ticket

Shift reports cover every social media ticket

Voice of Customer

Faster VoC agent processing

Faster VoC agent processing

Faster VoC agent processing

AI Agent Assist

Ad hoc classification in Copilot

Ad hoc classification in Copilot

Ad hoc classification in Copilot

AI Agent Assist

Row menu fix in Copilot rail

Row menu fix in Copilot rail

Row menu fix in Copilot rail

AI Agent Assist

Upgraded model for agents and Copilot

Upgraded model for agents and Copilot

Upgraded model for agents and Copilot

AI Agent Assist

More reliable Copilot conversations

More reliable Copilot conversations

More reliable Copilot conversations

AI Agent Assist

Notification bell tracks long-running jobs

Notification bell tracks long-running jobs

Notification bell tracks long-running jobs

AI Agent Assist

Sandbox Agents provider and editor

Sandbox Agents provider and editor

Sandbox Agents provider and editor

AI Agent Assist

Search live examples across projects

Search live examples across projects

Search live examples across projects

Platform

Favorites for mini-apps

Favorites for mini-apps

Favorites for mini-apps

Platform

Smarter dashboard pin placement

Smarter dashboard pin placement

Smarter dashboard pin placement

Platform

Highlights for admins, now cross-project

Highlights for admins, now cross-project

Highlights for admins, now cross-project

Platform

Apps tab on competition projects

Apps tab on competition projects

Apps tab on competition projects

AI Support Agent

Undo-able Slack alert toggles

Undo-able Slack alert toggles

Undo-able Slack alert toggles

AI Support Agent

Shifts open on first agent touch

Shifts open on first agent touch

Shifts open on first agent touch

AI Support Agent

Threaded repeat-author Slack alerts

Threaded repeat-author Slack alerts

Threaded repeat-author Slack alerts

AI Support Agent

Debug mode for mini-apps

Debug mode for mini-apps

Debug mode for mini-apps

AI Support Agent

Back to Apps link in mini-apps

Back to Apps link in mini-apps

Back to Apps link in mini-apps

AI Support Agent

Version history and rollback for mini-apps

Version history and rollback for mini-apps

Version history and rollback for mini-apps

AI Support Agent

Direct URLs for mini-app screens

Direct URLs for mini-app screens

Direct URLs for mini-app screens

Voice of Customer

Live trend and value series for Signals

Live trend and value series for Signals

Live trend and value series for Signals

Voice of Customer

Optional survey questions

Optional survey questions

Optional survey questions

Voice of Customer

Dashboard snapshots

Dashboard snapshots

Dashboard snapshots

Voice of Customer

Filterable, correctly paged survey responses

Filterable, correctly paged survey responses

Filterable, correctly paged survey responses

Voice of Customer

AI-expanded search on Discover, Feed and Bugs

AI-expanded search on Discover, Feed and Bugs

AI-expanded search on Discover, Feed and Bugs

AI Agent Assist

Canvas verification for AI-drafted work

Canvas verification for AI-drafted work

Canvas verification for AI-drafted work

AI Agent Assist

Smoother conversation filing and ask_user forms

Smoother conversation filing and ask_user forms

Smoother conversation filing and ask_user forms

AI Agent Assist

Broader file support for Copilot uploads

Broader file support for Copilot uploads

Broader file support for Copilot uploads

AI Agent Assist

Per-project agents from shared templates

Per-project agents from shared templates

Per-project agents from shared templates

Platform

New optional params for Google Maps and Instagram sources

New optional params for Google Maps and Instagram sources

New optional params for Google Maps and Instagram sources

Platform

Azure OpenAI endpoint support

Azure OpenAI endpoint support

Azure OpenAI endpoint support

Platform

Feature-flag editor for project config

Feature-flag editor for project config

Feature-flag editor for project config

AI Support Agent

Inline ticket field editing

Inline ticket field editing

Inline ticket field editing

AI Support Agent

Fixed large ticket ID display

Fixed large ticket ID display

Fixed large ticket ID display

AI Support Agent

Agent usage page

Agent usage page

Agent usage page

Voice of Customer

New review sources

New review sources

New review sources

Voice of Customer

Live figures in workflow widgets

Live figures in workflow widgets

Live figures in workflow widgets

AI Agent Assist

Overview as Copilot’s home screen

Overview as Copilot’s home screen

Overview as Copilot’s home screen

AI Agent Assist

Publishable mini-apps

Publishable mini-apps

Publishable mini-apps

AI Agent Assist

Clearer Copilot chat experience

Clearer Copilot chat experience

Clearer Copilot chat experience

AI Agent Assist

Redesigned Copilot sidebar

Redesigned Copilot sidebar

Redesigned Copilot sidebar

Platform

Richer connection details

Richer connection details

Richer connection details

Platform

OnClarity rebrand

OnClarity rebrand

OnClarity rebrand

Platform

Classic Overview as a switchable view

Classic Overview as a switchable view

Classic Overview as a switchable view

AI Support Agent

Reusable HTML widgets in dashboards

Reusable HTML widgets in dashboards

Reusable HTML widgets in dashboards

Voice of Customer

Redesigned TV dashboard builder

Redesigned TV dashboard builder

Redesigned TV dashboard builder

Voice of Customer

More reliable metric aggregations

More reliable metric aggregations

More reliable metric aggregations

Voice of Customer

Calculated metrics and live widgets

Calculated metrics and live widgets

Calculated metrics and live widgets

Voice of Customer

Live figures respect report time windows

Live figures respect report time windows

Live figures respect report time windows

AI Agent Assist

Connect third-party APIs from Copilot chat

Connect third-party APIs from Copilot chat

Connect third-party APIs from Copilot chat

AI Agent Assist

Live HTML figures in Copilot canvas

Live HTML figures in Copilot canvas

Live HTML figures in Copilot canvas

AI Agent Assist

One question at a time from Copilot

One question at a time from Copilot

One question at a time from Copilot

AI Agent Assist

Document memory for Copilot

Document memory for Copilot

Document memory for Copilot

Platform

Cleaner connection management screens

Cleaner connection management screens

Cleaner connection management screens

Platform

Managed Agents cost dashboard

Managed Agents cost dashboard

Managed Agents cost dashboard

Platform

Global, cross-project connections

Global, cross-project connections

Global, cross-project connections

AI Support Agent

Bar and pie charts split into separate widgets

Bar and pie charts split into separate widgets

Bar and pie charts split into separate widgets

AI Support Agent

Cleaner V2 dashboard header and summary widget

Cleaner V2 dashboard header and summary widget

Cleaner V2 dashboard header and summary widget

AI Support Agent

Quoted thread context in ticket messages

Quoted thread context in ticket messages

Quoted thread context in ticket messages

AI Support Agent

Sortable bar charts

Sortable bar charts

Sortable bar charts

AI Support Agent

Event markers on line charts

Event markers on line charts

Event markers on line charts

AI Support Agent

Scrollable horizontal bar categories

Scrollable horizontal bar categories

Scrollable horizontal bar categories

AI Support Agent

Dashboard visual fixes

Dashboard visual fixes

Dashboard visual fixes

Voice of Customer

Custom chart and sentiment colors

Custom chart and sentiment colors

Custom chart and sentiment colors

AI Agent Assist

Applied filters visible on live figures

Applied filters visible on live figures

Applied filters visible on live figures

AI Agent Assist

Correct environment links in Copilot evals

Correct environment links in Copilot evals

Correct environment links in Copilot evals

AI Agent Assist

Ask-user forms visible in eval comparisons

Ask-user forms visible in eval comparisons

Ask-user forms visible in eval comparisons

AI Agent Assist

Dynamic collections in Agent Store

Dynamic collections in Agent Store

Dynamic collections in Agent Store

AI Agent Assist

Agent memory

Agent memory

Agent memory

AI Agent Assist

Improved collections layout

Improved collections layout

Improved collections layout

Platform

Better filter aggregation accuracy

Better filter aggregation accuracy

Better filter aggregation accuracy

Platform

More lenient date filtering

More lenient date filtering

More lenient date filtering

AI Support Agent

Operators page now groups by LLM and Code

Operators page now groups by LLM and Code

Operators page now groups by LLM and Code

Voice of Customer

Sentiment readings are now consistent across the product

Sentiment readings are now consistent across the product

Sentiment readings are now consistent across the product

Voice of Customer

Dashboard filters and drill-downs now behave correctly

Dashboard filters and drill-downs now behave correctly

Dashboard filters and drill-downs now behave correctly

Voice of Customer

V2 dashboards render migrated reports correctly

V2 dashboards render migrated reports correctly

V2 dashboards render migrated reports correctly

Voice of Customer

Refresh a stale dashboard summary on demand

Refresh a stale dashboard summary on demand

Refresh a stale dashboard summary on demand

Voice of Customer

Release report has a dedicated V2 layout

Release report has a dedicated V2 layout

Release report has a dedicated V2 layout

Voice of Customer

LinkedIn source icons and settings now display properly

LinkedIn source icons and settings now display properly

LinkedIn source icons and settings now display properly

Voice of Customer

Connected sources page now loads faster

Connected sources page now loads faster

Connected sources page now loads faster

AI Agent Assist

Copilot recovers cleanly from dropped connections

Copilot recovers cleanly from dropped connections

Copilot recovers cleanly from dropped connections

AI Agent Assist

Long Copilot forms now scroll within the composer

Long Copilot forms now scroll within the composer

Long Copilot forms now scroll within the composer

AI Agent Assist

Copilot tab now available on competition accounts

Copilot tab now available on competition accounts

Copilot tab now available on competition accounts

AI Agent Assist

Grouped, stacked and normalized bar charts in canvas

Grouped, stacked and normalized bar charts in canvas

Grouped, stacked and normalized bar charts in canvas

AI Agent Assist

Managed agents now use project and user context

Managed agents now use project and user context

Managed agents now use project and user context

Voice of Customer

Configurable decimal places for numbers

Configurable decimal places for numbers

Configurable decimal places for numbers

Voice of Customer

Dashboard charts now scale to your actual data

Dashboard charts now scale to your actual data

Dashboard charts now scale to your actual data

Voice of Customer

Table widget sort order now stays put

Table widget sort order now stays put

Table widget sort order now stays put

Voice of Customer

Sort and summarise from the drill-down drawer

Sort and summarise from the drill-down drawer

Sort and summarise from the drill-down drawer

Voice of Customer

Zero-score metric added to Agent QA analytics

Zero-score metric added to Agent QA analytics

Zero-score metric added to Agent QA analytics

Voice of Customer

View feedback is hidden for single-survey widgets

View feedback is hidden for single-survey widgets

View feedback is hidden for single-survey widgets

AI Agent Assist

Pin canvas widgets straight to a dashboard

Pin canvas widgets straight to a dashboard

Pin canvas widgets straight to a dashboard

AI Agent Assist

Canvas now shows a loader instead of a blank space

Canvas now shows a loader instead of a blank space

Canvas now shows a loader instead of a blank space

AI Agent Assist

Applied filters now show friendly labels

Applied filters now show friendly labels

Applied filters now show friendly labels

AI Agent Assist

Copilot suggestions handle empty results gracefully

Copilot suggestions handle empty results gracefully

Copilot suggestions handle empty results gracefully

AI Agent Assist

View trend data by day, week or month

View trend data by day, week or month

View trend data by day, week or month

AI Agent Assist

Copilot forms now render markdown

Copilot forms now render markdown

Copilot forms now render markdown

AI Agent Assist

Copilot library now sorts by latest activity

Copilot library now sorts by latest activity

Copilot library now sorts by latest activity

Platform

New system status page shows live health

New system status page shows live health

New system status page shows live health

Voice of Customer

Signals has a refreshed look and sorts by relevance

Signals has a refreshed look and sorts by relevance

Signals has a refreshed look and sorts by relevance

Voice of Customer

Arabic titles and summaries now render right to left

Arabic titles and summaries now render right to left

Arabic titles and summaries now render right to left

Voice of Customer

Survey counts now show the correct total

Survey counts now show the correct total

Survey counts now show the correct total

Voice of Customer

Survey emails now show the real query text

Survey emails now show the real query text

Survey emails now show the real query text

Voice of Customer

Survey responses are no longer silently dropped

Survey responses are no longer silently dropped

Survey responses are no longer silently dropped

Voice of Customer

Project-wide Insights queries no longer time out

Project-wide Insights queries no longer time out

Project-wide Insights queries no longer time out

Voice of Customer

Mailing settings now live on the survey page

Mailing settings now live on the survey page

Mailing settings now live on the survey page

AI Agent Assist

Reopened conversations no longer show a fake thinking time

Reopened conversations no longer show a fake thinking time

Reopened conversations no longer show a fake thinking time

AI Agent Assist

You can now attach files in the Copilot composer

You can now attach files in the Copilot composer

You can now attach files in the Copilot composer

AI Agent Assist

Admins can pick the model for a single Copilot session

Admins can pick the model for a single Copilot session

Admins can pick the model for a single Copilot session

AI Agent Assist

Submit and Skip now work on the first message of a draft

Submit and Skip now work on the first message of a draft

Submit and Skip now work on the first message of a draft

AI Agent Assist

Copilot analytics no longer crashes on non-text breakdowns

Copilot analytics no longer crashes on non-text breakdowns

Copilot analytics no longer crashes on non-text breakdowns

Platform

Integrations page now has a dedicated MCP tab

Integrations page now has a dedicated MCP tab

Integrations page now has a dedicated MCP tab

Platform

You can view routine run files without downloading them

You can view routine run files without downloading them

You can view routine run files without downloading them

Platform

Dashboards V2 supports HTML in markdown and RTL titles

Dashboards V2 supports HTML in markdown and RTL titles

Dashboards V2 supports HTML in markdown and RTL titles

Platform

Dashboard exports now arrive by email

Dashboard exports now arrive by email

Dashboard exports now arrive by email

Platform

Distribution chart bars now match their value labels

Distribution chart bars now match their value labels

Distribution chart bars now match their value labels

Platform

Overview page has a new design and first-run tour

Overview page has a new design and first-run tour

Overview page has a new design and first-run tour