Building trust in every customer interaction
BPO Operator - 500 staff
30–40 shared client accounts
“Per-seat pricing models don’t fit BPO economics with shared agents.”
Pricing follows utilisation
Partner spotlight
Already signed
A client agreement promising real-time agent guidance, conversational analytics and knowledge AI — before the capability landed.
Margin compression
Per-call pricing falling while competitors quote by the minute. The work doesn’t shrink with the rate card.
Proposals you can’t close
Live RFPs with an AI capability section you have no defensible answer for.
98% CSAT reported against 2% of 10,000–11,000 daily calls reviewed — and 200 complaints year to date. The number was never wrong. It was never measured.
Every conversation scored on the same rubric, within five minutes of the call ending.
of conversations scored
coverage versus manual QA
lower QA operations cost
call end to score
How long will my replacement card take?
Replacement cards arrive in 3–5 working days.
Suggested: quote the 3–5 day SLA, offer tracking
Real-time agent guidance
The next best answer surfaced in the agent desktop while the customer is still on the line — not in a coaching session next week.
Tone & empathy
Pass
Disclosure read verbatim
Pass
Resolution confirmed
Fail
AI QA
Every conversation scored against your client’s rubric — the same criteria your quality team uses, applied to all of it.
Conversational analytics & VoC
Why volume is arriving, ranked by what it costs to serve — reported per client account, in language the client’s own ops team recognises.
31%
22%
18%
13%
16%
Article A
Refund window stated as 14 days
Article B
Refund window stated as 30 days
Conflict resolved by Brain Guard
Knowledge AI & conflict detection
Contradictions found before an agent quotes them to a customer — and before the client finds them in a complaint.
Resolved by AI
54%
Handed over
46%
Resolved without handover
1,240 today
Confidence gate: handover before a wrong answer, every time
AI Automation & Smart Hand-off
Routine contacts resolved end to end, with a confidence gate that hands over rather than guesses.
Registered-partner status, a technical response pack, and joint pursuit support — so the AI section of your proposal is the strongest part of it.
RFP response — AI capability
Answered
1 Company & references
2 Operating model
3 Quality management
4 AI & automation capability
named tech layer
5 Commercials
Submitted
Named as your tech layer
Registered-partner status you can cite by name in the response.
Technical response pack
Architecture, security and deployment answers, written to be lifted.
Joint pursuit support
Our solution engineers on the client call, on your side of the table.
Works on top of Genesys Engage
No migration in the bid. That’s one fewer objection to answer.
Agents move between accounts all day. Billing that assumes they don’t is billing you can’t defend to a client.
Per-seat
Billed per named seat, per account.
Client A
5 of 5
Client B
5 of 5
Client C
5 of 5
Client D
5 of 5
Billed
20
seats, every month
You pay for seats you don’t have.
Utilisation
Billed on the capacity actually consumed.
Client A
3 of 5
Client B
2 of 5
Client C
3 of 5
Client D
2 of 5
Billed
10
seat-equivalents
You pay for the work.
The gap widens with every account you add, because each one is billed at its own peak.
Per-client isolation. PII masked before anything is stored. And where your client’s regulator requires it, deployment inside their own environment.
Tier 01
Referral
You introduce, we deliver. For accounts where the client wants a direct relationship with the platform.
Tier 02
Delivery Partner
You run the deployment and the client relationship. Clarity is the layer under your service.
Tier 03
Joint GTM
Joint RFP pursuit, named tech layer, shared pipeline. For partners bidding with us, not just through us.
Is this only QA?
No. Real-time agent guidance, conversational analytics and VoC, knowledge AI, and AI agents for deflection all run on the same platform. QA is simply where most partners start, because it is the fastest capability to prove to a client.
Can we name Clarity in an RFP before anything is signed?
Our agents are shared across 30–40 accounts. Does per-seat pricing work?
Our client runs Genesys Engage. Do they have to migrate?
What if there is no connector for the client’s telephony?
The client’s regulator requires data to stay in-country.
How is one client’s data kept out of another’s?
What does it take to stand up the first account?
And somewhere at the end of all this, a customer got a straight answer the first time they asked.
Talk to our partner team