Transcript
Tom Smith
09:58
I’ve lost my PIN number, can you help me get a new one?
Agent 1
Hey Tom, of course. Let me just check everything with the security team. Mind answering a security question?
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Agent Name
Agent A Prime Insurance
Language guide
Be supportive, helpful and friendly. Use words like 'Hey'.
Agent
Hola Tom, por supuesto. Déjame consultar todo con el equipo de seguridad. ¿Te importa responder una pregunta de seguridad?
Languages
English
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Keep every interaction safe and secure
Built-in guardrails and compliance checks ensure secure, reliable support—even in regulated industries
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Omnichannel inbox
Bring email, SMS, WhatsApp, and web chat together in a single view so nothing gets missed.
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Seamless routing
Automatically send conversations to the right team — payments to Finance, logins to Support, refunds to Operations.
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Context that travels
Every message carries history, customer details, and past interactions, so agents always reply with full context.
