less time spent on voice of customer analysis.
“OnClarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence.”
Jen Barwick
Head of Customer Experience
Agentic Voice of the Customer
Introducing
Agentic Voice of Customer
Hear every customer, understand it the moment it is said, then act on it and prove it, from one place.
One customer, start to finishLive
Heard today12,480
Understood12,478
Acted on1,318
Proven fixed1,107
In production
The loop, running today.
Live in AI, delivery, mobility, travel and telecom, for companies that serve hundreds of millions of customers.
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
Weekly active customers
One AI layer across a national contact centre operation.
126 million
Global subscribers
“OnClarity treats all of our unstructured customer feedback like true data. We can search everything instantly, see the numbers, and build our own feedback dashboards.”
Alexandra Motto
Director of Product and Design Operations
20 million
Monthly customers
Turning rider and captain feedback into smarter everyday experiences.
70 million
Weekly active customers
Higgsfield
Turning creator feedback into what ships next.
30 million
Users in 238 countries
The launch video
Two people who built the old world explain why it ends.
Abed Kasaji, CEO, and Haitham Elkhatib, President and CRO.
The problem
We got very good at listening. We never got good at understanding.
For decadesMachines built to listen.
Calls Chats Email Reviews Social Surveys
Customer database412,880
Channel agent14 channels live
Database agentone record per customer
Tagging agent218 themes tagged
1,264,946Messages collected
24/7And thenIt never understood.
So what do we do about it?
CSAT4.1
NPS32
Volume
Top topicWait times
Nothing happens.
The screen every company already owns. Nothing on it is wrong. It just cannot tell you what to do.
Every oneSold as the answer. Became another system.
SurveysTHE ANSWERANOTHER SYSTEM
DashboardsTHE ANSWERANOTHER SYSTEM
Social listeningTHE ANSWERANOTHER SYSTEM
TicketingTHE ANSWERANOTHER SYSTEM
AnalyticsTHE ANSWERANOTHER SYSTEM
One placeThe customer speaksOn a call, in a chat, in a review.
AnotherSomeone reads itIn a different tool, a week later.
A thirdSomeone decidesFrom a summary of a summary.
If everThe fixHappens where nobody can see it.
“You pay for every one of those tools. But did any of them actually make your customer experience better?”Haitham Elkhatib, President and CRO
Today, that world ends.
Agentic VoC changes two things.
And after today, neither one goes back.
1
You understand everything.
CallEN“My payment failed twice.”
ChatES“Mi pago falló dos veces.”
ReviewFR“Paiement refusé deux fois.”
One problem, linked at 14:02:15Payments failing at checkout
Every customerEvery channelEvery languageThe moment it is said
2
You act on it, and prove it, from the same place.
UnderstoodFix approvedLanded with the teamCustomers toldProven by the customer
Other systems543210
Handoffs43210
The platform
One data layer. Three ways to use it.
Every channel lands in one place, in one shape, in every language. Then you build on it, ask it, or let it act.
CallsChatEmailReviewsSocialTicketsSurveysProduct analyticsAny API, connected on request
Voice of the CustomerOne data layer
12,480Conversations today
Build anything See how it works
Mini-apps
Ask for it. It builds it. It acts on it.
Wait times by hour
See how it works Ask anything Research Copilot
Ask across everything you already have, and connect what you do not.
Why did churn rise in the north?
See how it works Act on anything CallsReviewsTicketsExit surveys
Answer with sources Signals
It tells you before you think to ask.
Refund complaints up 3x since the new checkout shipped.
Build anything. Ask anything. Act on anything.
Mini-apps
Ask for it. It builds it. It acts on it.
One app per question. Built when you ask, live when you leave.
Try a prompt
Mini-apps/Product ratings, top 20Edit appCopy link
Create a mini-app that shows ratings for our top 20 products.
Checked which channels carry ratings
Built a product by score table, 2,228 rated reviews
Got a second opinion, then wrote the app
VeloraWhat customers rate
Product reviews2,228
Products rated93
Average rating3.48★★★☆☆
Rated 4 to 550%
Best ratedCentella Recovery Serum4.74
Needs attentionRetinol Renewal Mask2.31
#ProductAvgReviewsRating mix
1Snail Mucin Repair Toner4.46261
2Ceramide Barrier Cream2.40240
3Azelaic Acid 15% Gel3.05216
What teams build
Every app stays live behind a link
Social care inbox
Drafts replies
Every comment that needs an answer, with a reply drafted in your brand voice.
Live
Edit app
Copy link
Forum reply queue
Assigns owners
Community threads nobody has answered, oldest first, each with an owner.
Live
Edit app
Copy link
Accounts at risk
Drafts save offers
Small signals joined up, one row per account, with the reason and the next move.
Live
Edit app
Copy link
Release watch
Proposes rollbacks
Every release watched from its first minute, with a rollback ready if it goes wrong.
Live
Edit app
Copy link
Branch experience
Routes fixes
Complaints per visit, branch by branch, with fixes routed to the team that owns them.
Live
Edit app
Copy link
Product ratings
Flags products to fix
Your top products in your own brand, with the ones that need attention first.
Live
Edit app
Copy link
Research Copilot
You ask, and it answers.
Ask across everything you already have. It reads every channel in every language, shows its work, and hands you the answer with its receipts. When a source is missing, it builds the connection.
Research Copilot/Payment complaintsLive
Last 30 days, 18,240 feedback itemsPositiveNeutralNegative
Good afternoon, Sam.What would you like to research today?
Why are payment complaints up this week?
SuggestedWhy did churn rise in the north?What are people praising this week?
No answer without its receipt.
Builds its own connections
Not connected yet? It builds the connection.
Research Copilot builds its own API connections. Point it at a system nobody has connected, give it one key, and it writes the connection, tests it, tells you what it can and cannot read, then joins those numbers to what customers said.
Research Copilot/New connectionWorking
Connect our product analytics and show who churned and why.
ConnectionsYour workspace
ConnectedAvailable sourcesIntegrationsMCPAPI connections
Help desk tickets18,204 in the last 30 days
LiveCall transcripts6,045 in the last 30 days
LiveApp store reviews2,228 in the last 30 days
LiveSurvey tool4,310 in the last 30 days
LiveSocial mentions9,872 in the last 30 days
LiveNo engineering ticketOne key instead of an integration project or a slot on the roadmap.
Tested before it is trustedIt makes test reads, checks what the key can and cannot see, and tells you before it uses a single number.
Your key stays out of the chatYou paste it on the Connections page, and the request expires after 15 minutes.
Then it is just another source, for every answer, app and signal.
Signals
It tells you before you think to ask.
Signals watches every channel through the night, works out what changed, drafts what to do, and holds it for you. Autonomy, with a visible human gate.
Overnight, nobody there 23:40
0Items read
6Problems re-scored
3Actions held for you
Refund complaints up 3x since the new checkout shipped.
First hour after release 4.18, complaints per minute
CAUGHT AT 00:52
00:0000:3001:00
Rollback proposedRelease 4.18, payment step
ReviewDiscard
Customer note draftedTo 312 customers charged twice
ReviewDiscard
Watch kept on for 48 hoursAlert if refunds stay above normal
ReviewDiscard
The closed loop
Nothing is closed until the customer says it is.
Where this industry always stopped.
Ticket #48213Closed
Monthly reportResolved
CX dashboardHealthy
The customer, 9 days laterSTILL WAITING
“Any update? It still doesn't work.”
Here, it goes back and asks.
Sent to the 821 customers who were hitDid today's fix sort out your payment?
“Yes, went through first time.”Closed by the customer
“Still failing on my card.”Reopened, back to Payments
If it is not fixed, it comes straight back.
One screenLive
Five vendors, one quarter
Hear it. Understand it. Act on it. Prove it. Remember it.That used to take five vendors and a quarter.Now it happens on one screen.
One loop
The same loop, everywhere.
Set up once01
Catch a problem in its first hour.
Checkout feedback after release 4.18
00:52
Rollback proposedEngineering
Customer note draftedSupport
You asked02
Save the customer nobody knew was at risk.
Tickets3 in 10 days
Renewal callHesitant
Survey score9 to 5
UsageDown 41%
RiskAt riskSaved
Save offer draftedAccount team
Renewal signedProven
You asked03
Find the real reason people leave.
Why people leave
Fees they did not expect38%
Long waits24%
App problems17%
Clearer fee notice draftedBilling
Tracked against cancellationsCX Ops
You typedNobody asked04
Prove which fix actually worked.
FIX SHIPPEDNORMAL BAND
Closed with proofProven
Shared with the boardLive link
Trust and control
Autonomy you can audit.
Generation without governance is three charts that disagree. Every answer, app and action runs on one data layer and waits for you.
2,184customers affected
“Card declined twice, then it timed out.” Call, Tue 14:02“Payment page just spins.” Chat, Tue 14:05Every answer has its receipt.
Open any number and read the sentences customers wrote behind it.
Held for approvalRoll back release 4.18
ApproveApprovedReviewDiscard
Nothing moves until you approve.
Approve, review or discard. The gate is visible on every action.
SupportCSAT 4.2
≠ProductCSAT 3.8
One definitionCSAT 4.0
One data layer, one definition.
Every app reads the same numbers, so two teams never argue about which chart is right.
Your boundaryIn-region cloudSovereign private cloudFully on-premise
Runs where your data has to live.
Same product in every mode. Bring your own models or run open weights.
Business outcomes
Know first. Fix once. Then watch the numbers move.
Customer experience metrics go up and support costs come down, because the same team hears it first and fixes the cause once.
1
Know first
Every channel is understood the moment it is said, so you hear about a problem from the first customer, not the thousandth.
Same problem, first 30 days
Before
Found on day 30, in the monthly reportNow
Caught at minute 1, then fixedMinute oneinstead of next month's report
2
Fix once
The cause gets fixed once, at the source, instead of answering the same complaint again and again.
Payment failed Payment failed Payment failed Payment failed Payment failed Payment failed Root cause fixed: release rolled back
One fixinstead of 2,184 separate replies
3
Customer experience metrics go up
[CUSTOMER FIGURE]CSAT and NPS lift on the issues it closes
CSAT ON FIXED ISSUESFIX SHIPPED
4
Support costs come down
[CUSTOMER FIGURE]Fewer repeat contacts and less agent time on the same question
FIX SHIPPED
CONTACTS PER WEEKFAQ
Questions leaders ask.
What is Agentic Voice of the Customer?
Voice of the Customer that does something about it. It hears every customer across every channel, understands what they said the moment they say it, acts on it with your approval, and proves the fix worked by asking the customer. If a tool stops at a dashboard, it is not agentic.
How is Research Copilot different from a chatbot on my data?
What can a mini-app do?
What does Signals watch?
Does anything happen without approval?
Which sources connect?
How does Research Copilot build a new connection?
Where does my data live?
Join us on
Agentic VoC.
Voice of the Customer that does something about it.
01
More of what customers said gets acted on.
02
Faster.
03
By the same team.
