Coaching Half-Life
Know when each coaching lesson wears off, and refresh it the day before.
The job
Measures how long coaching gains last, spends coaching time where it does the most for customers, and schedules refreshers before skills fade.
The moment
Every coached skill is shown as a glowing tile that fades as the lesson wears off. For one agent, a curve predicts the day they will slip back on telling customers about a fee.
A refresher, built from the agent's own best call, lands the day before.
On screen, the tile brightens again and the curve flattens instead of falling.
The return-on-investment headline shows the e-learning module costs $40 per point of improvement, against $9 for live sessions.
What it does
- Log a coaching session
- Save the decay curves
- Book refreshers for flagged agents
- Send the refresher message
- Send the ROI budget view
What you see
Radioactive-decay curves and a fading 'glow board' of skills, with refresher messages built from the agent's own best call
What it moves
The median number of days a coached improvement lasts, by format and coach, and the customer outcome in dollars for each hour of coaching.
Built for
- Contact-centre operations
- QA, training & knowledge
