What We Agreed
After every call, a written receipt; customer corrections become the most honest QA.
The job
Sends every caller a short written receipt of what was said and promised, lets them correct it, and fixes the case before anyone acts on wrong facts. Ranks agents and bot topics by the gap between what was said and what was understood.
The moment
After every call, the caller gets a short written receipt of what was said and promised, and can correct it.
One caller corrects a receipt with a single word, "inside": the leak was at the house, as the call transcript shows. A crew about to dig up the street is sent there instead.
The QA lead then sees that receipts from the AI voice agent are corrected half as often as the human average on leak calls.
But on billing calls they are corrected three times as often, even though the vendor claims an 84% resolution rate there.
What it does
- Send the receipt
- Confirm a case correction
- Flag a call for QA / route to compliance
- Create a coaching card
What you see
A post-call receipt on WhatsApp plus an internal desk whose centrepiece is a disputed-promises feed, each correction beside its transcript line
What it moves
How often receipts are corrected, per agent and per AI topic, the wrong dispatches or wrong cases avoided, and repeat calls within 7 days.
Built for
- Contact-centre operations
- Frontline staff
- Compliance, complaints & legal
