Incumbent X-Ray
See a prospect's service fractures in public voice before you bid.
The job
Read target accounts' public customer voice to find where their current service delivery is broken (not their product), size it, write the bid's first-90-days plan in their customers' words, keep a watchlist that alerts when a prospect's fractures spike, and retake the X-ray after a win.
The moment
At bid/no-bid the lightbox shows 4,100 public complaints this year, 58% about service delivery rather than product, and one clean break, they hang up after 20 minutes, three times more common in posts from one customer group. The team bids with a 90-day plan in those customers' words and hands the CX head the printed film. At day 90 the retake shows two of three fractures healed, and the client calls them the ones who showed us our own bones.
What it does
- Save a fracture as a target
- Draft the 90-day plan
- Send the X-ray film leave-behind
- Send the monthly spike alert
- Record a retake verdict
What you see
Radiology lightbox: a journey skeleton with fractures, printed films and before/after retakes.
What it moves
Bid win rate on accounts X-rayed, and fractures healed by day 90 for won clients.
Built for
- Account management & sales
