Incumbent X-Ray
See where a prospect's service is breaking, in its customers' public posts, before you bid.
The job
Reads a target account's public customer feedback to find and size where its service delivery, not its product, is broken. Writes the bid's 90-day plan in its customers' words, alerts when problems spike, and retakes the X-ray after a win.
The moment
At the meeting to decide whether to bid, a lightbox shows a prospect's public complaints like an X-ray: 4,100 this year, 58% about service delivery rather than the product.
One clean break stands out: "they hang up after 20 minutes", three times more common in posts from one customer group.
The team bids with a 90-day plan written in those customers' words, and hands the prospect's CX head the printed X-ray.
At day 90, after the win, a retake of the X-ray shows two of the three breaks healed.
What it does
- Save a fracture as a target
- Draft the 90-day plan
- Send the X-ray film leave-behind
- Send the monthly spike alert
- Record a retake verdict
What you see
Radiology lightbox: a journey skeleton with fractures, printed films and before/after retakes.
What it moves
The bid win rate on accounts that were X-rayed, and the problems healed by day 90 for clients won.
Built for
- Account management & sales
