Permission Slip
Every 'I'm not allowed to' your customers heard, priced and signed away.
The job
Turns every moment an agent had to say they weren't authorised into a priced permission, signed by the client, with a cap. Then proves it cut callbacks without leaking money.
The moment
Each time agents have to tell customers they aren't allowed to do something, the app prices it and drafts a permission slip for the client to sign.
Mid-review, the COO listens to a customer being told "I'm not authorised to waive your fees" for the fourth time, and signs a $50 waiver, usable once a year.
Four weeks later it is confirmed: repeat late-fee contacts are down 44%, with $38,000 of waivers spent against $210,000 of handling time saved, and no customer used it twice.
Across 6 signed slips, the net saving is $1.1 million, and the outsourcing partner puts it in the renewal.
What it does
- Draft a slip
- Send a slip for client signature
- Update KB answer and macro, brief the floor
- Countersign from the floor
- Stamp or reopen the stub
What you see
School permission slip with a signature line, a cap box and a tear-off verdict stub; one slip per missing authority; a dividend ledger
What it moves
Repeat contacts for each type of missing permission, and net dollars saved (handling cost avoided minus goodwill spent), added up across all signed permissions.
Built for
- CX leaders & VoC
- Contact-centre operations
- Frontline staff
- Finance
