Contract Time Machine
Replay last year under tomorrow's contract before anyone signs.
The job
At renewal, re-prices the last twelve months of real contacts under each pricing model (per agent, per contact, per resolved customer, shared gain) so both sides choose on evidence. Outcome pricing applies only where data is reliable, and monthly bills are checked against forecast.
The moment
At contract renewal, the outsourcing partner's CEO replays the last year of real contacts under each pricing model.
It shows 19% of billed minutes were customers calling back about the same problem: $2.1 million of revenue that would vanish the moment the client checked.
The CEO offers to give that up for a price per resolved customer on the five request types with the most reliable data. Both CFOs get the draft invoice to sign that day.
Six months later, the actual bill lands within 3% of the forecast, and the client extends the contract early.
What it does
- Save a pricing scenario
- Send term sheet and ghost invoice for signature
- Reconcile a monthly settlement
- Trigger the renegotiation clause
What you see
Time machine: a year dial, twin ledgers per model, a 'revenue we shouldn't want' drawer and a signed ghost invoice.
What it moves
The share of contract value priced on confirmed outcomes, and the dollar gap each month between the settled bill and the forecast (target within 5%).
Built for
- Executives & leadership
- CX leaders & VoC
- Partners & ecosystem
- Finance
