Frontline Suite

Tools the agent, cashier, rider, nurse or technician opens by choice, and none of them surveil. Anger lands on whoever caused it, a hunch is sized in two minutes, thanks reach the named person within hours, and promises pass from shift to shift.

Talk to our team

27 apps

Runs on OnClarity Voice of Customer

Fault Line

Every unhappy customer's anger lands on whoever actually caused it.

Invisible Mystery Shopper

Grades every branch on your mystery-shop checklist using real customers, not actors.

Talking Places

Tap a place and it tells you, in its own voice, what customers told it.

Pocket Andon Cord

A frontliner's hunch, sized against every customer in two minutes, credited when fixed.

The Service Cup

A knockout cup where small branches beat the flagship by improving.

Case Law Library

For any open complaint, the precedents that actually settled cases like it.

Relay Baton

Every promise made on one shift is kept by the next.

Before You Knock

Every visit starts with what this customer already told you.

Clean Sheet Streaks

Crews, partners and zones guard streaks of days without customer complaints.

Living Phrasebook

The local phrases staff misunderstood, taught back as audio cards in their language.

Gratitude Round-Trip

A customer's thanks reaches the named staffer in hours, and travels back.

Huddle Ladder

Unit huddle to boardroom in ninety minutes; only unsolved problems climb.

Branch Mascot

Each site keeps a creature alive by fixing what its customers complain about.

Huddle Radio

Every branch wakes to its own show about yesterday's customers, then calls in.

Fix Recipe Exchange

One site's proven fix becomes a recipe other sites adopt, verified and credited.

Find the Hero

Solve the case of the unnamed staffer customers thanked, then deliver the thanks.

Retail & grocery

Floorplan Walk

Last week's complaints pinned on the floorplan, walked and checked by phone.

Happiness Debt Ledger

Find centres borrowing customer satisfaction from worn-out staff, and repay before it's due.

Government & public services

Good Wave Catcher

Catch praise as it spreads, thank the person, and prove what it moved.

Envelope Night

Customers nominate, the awards night reveals the winners, and the behaviour spreads.

Food delivery & quick commerce

Crew Tell-Back

Riders and drivers hear, in their own language, what their complaints changed.

BPO & contact centres

After the Hard Call

Staff who carried someone's worst moment get a debrief within a day.

BPO & contact centres

Barge Load Line

Every team rides as a barge; when load sinks it below the line, lighten.

Staff Room Comic

Your site's worst customer moment as a weekly comic; the team votes the ending.

Thank-You Receipt

Every shift ends with a private receipt of the customers you helped.

The Fix Ballot

The people closest to the pain vote the next fix, then confirm it landed.

BPO & contact centres

Shield Ledger

When customers abuse staff, the company visibly has their back.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

2026 OnClarity. All rights reserved.

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2026 OnClarity. All rights reserved.

Privacy Policy

Terms of Service

MSA

Cookie Notice

Linkedin

2026 OnClarity. All rights reserved.

Privacy Policy

Terms of Service

MSA

Cookie Notice

Linkedin