Floorplan Walk
Last week's complaints pinned on the floorplan, walked and checked by phone.
The job
Turns last week's complaints into a walking route the store manager checks on the floor, then shows the next week which checks made a difference, for each store and across the chain.
The moment
Each store's complaints from last week are pinned on its floorplan. The manager walks the route and checks each spot using a phone.
On Thursday the regional manager plays back one store's season. The bakery pin, red for weeks, shrinks and fades to grey the week after the syrup fix.
A league table compares the same area across stores. It shows which stores still have red bakery pins, next to the fix that worked at the store next door.
What it does
- Tick a pin on the walk
- Send to HQ
- Save the schematic layout
- Share a fix recipe
- Drill a pin
What you see
A floorplan map walked on a phone, with a season time-lapse and a cross-site same-zone league
What it moves
The share of pins that fade within two weeks of a fix, complaints per 1,000 contacts for each area of the store, and red pins still open at the regional visit.
Built for
- Branch, store & field managers
- Frontline staff
