Find the Hero
Solve the case of the unnamed staffer customers thanked, then deliver the thanks.
The job
Makes sure praise that names nobody still reaches the person who earned it, and shows HR which roles customers thank but the organisation never credits.
The moment
A thank-you names nobody: "the man who wheeled my father to X-ray at 3am". The app matches it to the only porter on that ward's night roster.
That porter, who has worked nights for eleven years, gets a first ever thank-you on WhatsApp.
At the monthly review, a map of unseen roles shows porters were thanked 140 times this year but credited only twice.
HR adds porters to the recognition scheme.
What it does
- Confirm the hero
- Deliver the thanks
- Load the roster
- Close a case as unsolved
- Send the monthly Invisible Roles brief
What you see
Detective case board of unnamed praise with a roster match, a delivered thank-you card and a monthly Invisible Roles map
What it moves
The share of customer praise that reaches a named person, each month.
Built for
- HR & employee experience
- Branch, store & field managers
- Frontline staff
