Talking Places
Tap a place and it tells you, in its own voice, what customers told it.
The job
Turns each place's week into a short voice note in which the place speaks, based on what customers said. Gets it to the staff who work there, who have no OnClarity login, takes a pledge and reports back on it next week.
The moment
At the regional meeting, the director looks at a screen of branches and taps the worst-performing one.
The branch manager's phone buzzes with a short voice note in which the branch itself speaks, telling the team what 23 customers told it.
The manager types a pledge in reply.
The next week's voice note opens with the branch saying the complaints have stopped.
What it does
- Hear the place
- Take a pledge
- Send the voice note to the manager
- Have the place call its manager
- Open the evidence
What you see
First-person voice note per place with a cited transcript and a pledge box, delivered to the manager's WhatsApp
What it moves
The share of pledges customers noticed within a week, and the weekly number of complaints about pledged topics at places that made pledges.
Built for
- Branch, store & field managers
- Frontline staff
- Executives & leadership
- Citizens & customers
