Huddle Radio
Every branch wakes to its own show about yesterday's customers, then calls in.
The job
Gives every branch team a morning briefing it actually listens to: yesterday's customers in their own words, one thank-you, one fix and one trap to avoid today. It records what the team did about it and rolls those actions up to the COO.
The moment
Every branch gets its own short morning radio show about yesterday's customers, sent on WhatsApp. At the huddle before opening, the manager plays it from a phone.
The team hears a customer thank "the lady at till 4 who carried my bags".
Then comes yesterday's call-in: a colleague explains that the team moved the second ID scanner to the counter, and complaints about ID checks have dropped since.
The manager logs the fix note before the doors open, and it rolls up to the COO with other branches' actions.
What it does
- Hold or edit tonight's script
- Send / resend a branch show
- Acknowledge with a fix note or shout-out
- Escalate a repeat issue
- Schedule a peak special edition
What you see
Per-branch morning radio show on WhatsApp, in text or voice, with a call-in segment, plus an acts league
What it moves
The share of branch issues acknowledged the same day and confirmed improved within 7 days, and the branch's rate of repeat complaints.
Built for
- Branch, store & field managers
- Frontline staff
- Operations
