The Service Cup
A knockout cup where small branches beat the flagship by improving.
The job
Turns a network of sites into a season that rewards improvement against each site's own starting point, spreads the winners' playbooks, and rehearses the public ranking before it is published.
The moment
Branches across a network compete in a knockout cup, scored on how much each improves against its own starting point, so a small branch can beat a flagship.
In the quarter-final, shown on the regional screen, a 12-person branch in a small town knocks out the capital's flagship.
The commentary explains why: the small branch's fall in queue complaints was bigger than normal ups and downs, while the flagship's gain was within them.
Tied matches are settled on verified fixes, and the winner's playbook goes to the branches it knocked out.
What it does
- Run the draw
- Log a fix for penalties
- Send match reports
- Send the winner's playbook
- Drill a match
What you see
Knockout-cup bracket with match reports, tiebreaks settled on verified fixes, AI commentary, and a post-match voice note on WhatsApp
What it moves
Complaints per 100 visits, orders or passengers across the network, and the share of knocked-out sites that improved after receiving a winner's playbook.
Built for
- Branch, store & field managers
