Invisible Mystery Shopper
Grades every branch on your mystery-shop checklist using real customers, not actors.
The job
Replaces a few hundred staged mystery shopping visits with evidence from every real visit, scored on the same checklist, and shows each manager exactly which item to fix.
The moment
Instead of paying actors to pose as customers, the app scores every branch on the same mystery shopping checklist using what real customers said.
Branch 12 scored 94 with the staged shopper. Scored on 1,300 real customers, it gets 61.
It fails on two items: explaining the next step, and keeping the wait under 15 minutes.
The regional manager taps the 61, reads what customers said, and sends the coaching pack on the spot.
What it does
- Send the coaching pack to a branch manager
- Enter staged scores
- Grade the calibration sample
- Refine a checklist rubric
- Generate a readiness pack
What you see
Two-column staged-vs-real receipt per branch, item by item, with a network league and a business-case page
What it moves
The checklist pass rate for each branch based on real customers, the gap in points between staged and real scores, and mystery shopping spend redirected each year in dollars.
Built for
- Branch, store & field managers
- QA, training & knowledge
