Before You Knock
Every visit starts with what this customer already told you.
The job
When a crew is about to arrive at a customer's door, brief them with that customer's own history and definition of 'fixed', and let the customer's words, not the ticket status, close the job, so second truck rolls fall and customers feel remembered.
The moment
The technician rings the bell and says: I know this is our third visit and we left dust everywhere last time. I've brought covers and the right part. That evening his phone plays the customer's reply from the verification call: Finally someone listened. Tell him thank you.
What it does
- Send doorstep briefs to technicians
- Verify the visit with the customer
- Reopen and book the second visit
- Relay the customer's thanks to the technician
- Update job status or brief
What you see
WhatsApp doorstep brief plus a dispatcher board, a verification ledger and a crew scorecard
What it moves
First-time-fix rate and avoided repeat visits (truck rolls) per crew, in dollars
Built for
- Branch, store & field managers
- Frontline staff
