Crew Tell-Back
Riders and drivers hear, in their own language, what their complaints changed.
The job
Gives delivery riders and drivers a weekly "you said, we did" update in their own language, backed by proof that things changed. Lets them answer back, and links the promises to how many workers leave and to heat-safety compliance.
The moment
Each week, delivery riders and drivers get a WhatsApp voice note in their own language saying what their complaints changed, and they can answer back.
A rider waiting outside a mall hears this week's note: "You told us the pickup bay had no shade. We put one up on Tuesday."
The note goes on: complaints about waiting in the sun have fallen 60%, and 71% of riders said the shade helped.
What it does
- Record a promise
- Review a script
- Send the weekly voice note
- Escalate a heat case
- Send the heat audit ledger
What you see
Multilingual WhatsApp voice-note forum, two-way, with a promise board behind it
What it moves
The share of promises kept and complaint volume after each promise, workers leaving and the cost of replacing them at each hub, and heat-safety cases per week in summer.
Built for
- Frontline staff
- Operations
