Staff Room Comic
Your site's worst customer moment as a weekly comic; the team votes the ending.
Listen
Reason
Act
Verify
Learn
Closes 4 of 5: Listen, Reason, Act, Learn
The job
Show the whole team, at a glance, the customer moment that went wrong most often last week, let the team choose the fix, and show next week how the story ended.
The moment
Example, illustrative figures
On Monday the staff room crowds around the TV to see whether ‘the customer’ finally finds the dates, and cheers when the ‘previously’ panel shows the ending they voted for, stamped WORKED.
What it does
- Draw next week's episode
- Log the team's ending
- Drill a panel
- Send the season as a training pack
What you see
A serialised six-panel Monday strip in colour with a choose-the-ending vote and a ‘previously’ panel
What it moves
Failure paths closed per site per season (verdict WORKED); complaints on the episode's path in the week after the fix
Built for
- Frontline staff
- Contact-centre operations
- QA, training & knowledge
- Operations
