Staff Room Comic
Your site's worst customer moment as a weekly comic; the team votes the ending.
The job
Shows the whole team, at a glance, the customer moment that went wrong most often last week. Lets the team choose the fix, and shows next week how the story ended.
The moment
Each week, the site's most common customer failure from the week before becomes a six-panel comic strip, shown on the staff room TV.
Last week's episode showed a customer who could not find the dates, and the team voted on the ending by choosing the fix.
On Monday the team checks the recap panel to see whether customers now find them.
The recap shows the ending the team voted for, marked as having worked, and complaints about that problem are tracked for the week after.
What it does
- Draw next week's episode
- Log the team's ending
- Drill a panel
- Send the season as a training pack
What you see
A serialised six-panel Monday strip in colour with a choose-the-ending vote and a "previously" panel
What it moves
Failure points closed at each site per season and confirmed as having worked, and complaints about that problem in the week after the fix.
Built for
- Frontline staff
- Contact-centre operations
- QA, training & knowledge
- Operations
