Happiness Debt Ledger
Find centres borrowing customer satisfaction from worn-out staff, and repay before it's due.
The job
For each centre or branch, see whether customer satisfaction is being held up by staff goodwill that is running out, how many weeks customers take to feel a change in staff happiness, and which people initiatives actually reached customers, so leaders fund relief before the customer index drops and the excellence submission carries a cited people-to-customer chapter.
The moment
The centre that tops the customer table gets stamped the most indebted: its staff index has fallen 12 points over two pulses since a hiring freeze, and at the seven-week lag its bill falls due eleven days before the annual index closes. A FINAL NOTICE stamp sits across it. From the same screen the HR director approves two transfers and reopens the rest area, and that afternoon the staff get a you said, we did note. At the next pulse the staff side recovers; when the due date passes, the predicted dip lands on the matched centre that did nothing, where the ledger stamps COLLECTED, and on this one it stamps REPAID. The page goes straight into the award submission.
What it does
- Draw down relief: log a pre-registered people initiative
- Request approval from the HR director and centre manager
- Send the centre's staff a 'you said, we did' note
- Refresh the lag estimate
- Build the excellence evidence chapter
- Drill any line item to verbatims
What you see
A mirror scatter that opens onto a loan statement per centre with escalating notices, a bills-due calendar counting down to the index close, and an initiative library for the wall screen.
What it moves
Borrowing centres repaid before their due date, customer points protected before the index close, and customer points per dollar of people initiatives.
Built for
- HR & employee experience
- Contact-centre operations
- Branch, store & field managers
