Clean Sheet Streaks
Crews, partners and zones guard streaks of days without customer complaints.
The job
Gives crews, partners and warehouse zones a visible streak of days without a complaint they caused, confirmed by customers staying quiet and fair about what they can't control. The fear of losing the streak changes behaviour, and the money saved can be shown.
The moment
A warehouse screen shows each zone's streak of days without a customer complaint caused by its team, like a factory's "days without an accident" counter.
At the 06:00 team meeting, Zone C's counter drops from 14 to 0. The wall shows why: a customer opened the box on their graduation morning and it was the wrong colour.
The team adds a colour check at packing.
Just over six weeks later the counter reads 45, the longest streak on the site, and the zone's card says "every order right since Black Friday".
What it does
- Log a countermeasure (earns a freeze)
- Request re-attribution of a break
- Raise a re-visit or nudge a partner
- Send milestone and break messages
What you see
Streak calendar (contribution grid) on a depot or warehouse TV, factory-style 'days without' counters that reset with the customer's quote, and WhatsApp milestone and break messages
What it moves
Complaints caused by partners or crews per 1,000 orders or jobs, and the dollars of compensation or repeat work avoided compared with a control group.
Built for
- Partners & ecosystem
- Contact-centre operations
