Fix Recipe Exchange
One site's proven fix becomes a recipe other sites adopt, verified and credited.
The job
Turns a fix that made complaints fall at one site into a recipe other sites with the same problem can adopt. Each adoption is checked again and credited to the team that invented it, so good fixes spread beyond one branch.
The moment
When one site's fix makes a complaint fall, it becomes a recipe card other sites with the same problem can adopt. One bakery team came up with a fix for complaints that products were dry.
The team's card shows the fix was adopted by 11 branches and confirmed to work in 9 of them.
Across the chain, complaints about dryness are down 40%, and $180,000 in waste and refunds has been avoided.
The card carries the team's names and is playing on every staff-room screen in the chain.
What it does
- Adopt a recipe
- Record a verdict
- Credit the origin team on staff-room screens
- Propose an anonymised fix to another client (BPO)
What you see
Trading / recipe cards on a recipe wall and staff-room screens, a monthly transfer-season board, and a pollination garden for BPO portfolios
What it moves
Confirmed adoptions per recipe, and the complaints avoided across the chain, in dollars, from fixes that spread.
Built for
- Branch, store & field managers
- Contact-centre operations
- Frontline staff
