Good Wave Catcher
Catch praise as it spreads, thank the person, and prove what it moved.
The job
Spots praise that names a member of staff while it is still spreading, replies warmly, recognises the employee, and proves the recognised behaviour lifted the centre's satisfaction score.
The moment
A public post about a service-centre clerk who drove a pensioner's documents home is spreading: 38 praise mentions today, against a normal 3 for that centre.
Within the hour, the clerk's director has said thank you, and the pensioner has a warm official reply.
On Thursday the service-centre screen shows it as the Moment of the Week, in the pensioner's own words.
The ledger then compares the centre's satisfaction score in the 4 weeks before and after the recognition.
What it does
- Log a wave
- Recognise: thank the employee and director, send the HR card
- Send the warm public reply
- Create and share the Moment of the Week
- Export the index evidence file
What you see
Praise-wave feed with recognition cards, a weekly poster and a masked service-centre goodwill reel
What it moves
The centre's share of positive mentions and its satisfaction score or star rating, 4 weeks before and 4 weeks after recognition, and the hours from a praise post to a thank-you.
Built for
- Marketing, brand & comms
- HR & employee experience
- Frontline staff
