Good Wave Catcher
Catch praise as it spreads, thank the person, and prove what it moved.
The job
Spot praise that names a member of staff while it is still spreading, reply warmly (care only), recognise the employee, and prove that the recognised behaviour lifted the centre's satisfaction score.
The moment
A post about a clerk who drove a pensioner's documents home is climbing: 38 praise mentions today against a normal of 3 for that centre. Within the hour her director has thanked her, the pensioner has a warm official reply, and on Thursday the service-centre screen shows the Moment of the Week in the pensioner's own words. With her consent, the same poster is on her mother's phone.
What it does
- Log a wave
- Recognise: thank the employee and director, send the HR card
- Send the warm public reply
- Create and share the Moment of the Week
- Export the index evidence file
What you see
Praise-wave feed with recognition cards, a weekly poster and a masked service-centre goodwill reel
What it moves
Centre positive-mention share and satisfaction-index (or star-rating) score, 4 weeks before against 4 weeks after recognition; hours from praise post to thank-you
Built for
- Marketing, brand & comms
- HR & employee experience
- Frontline staff
