Clawback Detective
Trace every cancelled sale back to the sentence, or to the client.
The job
Settle commission clawbacks fairly by linking each cooling-off cancellation or mis-selling complaint to what was said on the original sales call, separate sales conduct from client-side causes, contest the client share with evidence, fix the script, and remedy misled customers under approval.
The moment
The sheet claws back $380K. The corkboard strings every cancellation: 61% trace to a nine-day activation delay on the client side, 22% to one sentence, the first month is free, said on three scripts. In the line-up the client's channel manager points at that sentence himself. The clawback is cut to the 22% share, the sentence is retired that afternoon, and next month cooling-off cancellations on those scripts halve.
What it does
- Override an attribution
- Contest the client-caused share
- Retire a sentence and coach
- Remedy misled customers
- Send the mis-selling register
What you see
Detective's corkboard with red string, a three-suspect sentence line-up and a regulator-grade register.
What it moves
Dollars clawed back per month (and share successfully contested), and cooling-off cancellation rate per script.
Built for
- Operations
- Compliance, complaints & legal
- Account management & sales
- CX leaders & VoC
