Hypercare Bedside Chart
Every go-live gets vitals, ward rounds and a signed discharge that stops hypercare fees.
The job
Run any go-live (a BPO transition, an AI-agent launch, a new e-service) against discharge criteria agreed at admission, and end hypercare with a signed discharge instead of a drift.
The moment
On day 41 the client's COO draws her signature on the discharge certificate during the steering call. The monitor strip flat-lines to calm green, the fee-stop email lands in both finance inboxes before the call ends, and she asks to admit her own next product launch to the same ward.
What it does
- Admit a launch and agree ranges
- Enter CCaaS vitals at stand-up
- Log a treatment
- Send the ward-round note
- Issue the discharge and stop fees
- Send a voice note
What you see
Hospital bedside chart with a heart-monitor strip, ward-round notes and a signed discharge certificate
What it moves
Days from go-live to discharge, and hypercare fees stopped on time (in US dollars); readmissions within 30 days
Built for
- CX leaders & VoC
- Operations
- Frontline staff
