Hypercare Bedside Chart
Every go-live gets vitals, ward rounds and a signed discharge that stops hypercare fees.
The job
Runs any go-live, such as moving work to an outsourcing partner, launching an AI agent or a new online service, against exit criteria agreed at the start. The extra-support period ends with a signed discharge instead of drifting on.
The moment
Each go-live is treated like a hospital stay, with vital signs, ward rounds and criteria for ending the extra-support period agreed at the start.
On day 41, during the steering call, the client's COO signs the discharge certificate. The monitor settles to a calm green.
Before the call ends, the email stopping the extra-support fees lands in both finance teams' inboxes.
The client's COO then asks to admit their own next product launch to the same ward.
What it does
- Admit a launch and agree ranges
- Enter CCaaS vitals at stand-up
- Log a treatment
- Send the ward-round note
- Issue the discharge and stop fees
- Send a voice note
What you see
Hospital bedside chart with a heart-monitor strip, ward-round notes and a signed discharge certificate
What it moves
The days from go-live to discharge, extra-support fees stopped on time (in US dollars), and go-lives that need extra support again within 30 days.
Built for
- CX leaders & VoC
- Operations
- Frontline staff
