Shore Line
Drag the tide: onshore, offshore or AI agent, intent by intent, customers unharmed.
The job
Decide intent by intent which work runs onshore, offshore or with an AI agent without hurting customer outcomes, keep onshore headcount and data residency as protected constraints, move it with client approval, and wash it back automatically if outcomes slip.
The moment
The client's head of CX guesses onshore or offshore? correctly on 52% of billing pairs (chance) and 91% of disputes. The tide moves 11 intents offshore and 2 to the AI agent, leaves disputes on land, and the onshore headcount line holds, with seats redeployed to complex queues. The price drops 9%. Eight weeks later ten intents stamp held, and one washes back onshore by itself.
What it does
- Record a blind-test guess
- Save a proposed move
- Change routing
- Wash an intent back onshore
What you see
Coastline map with a draggable tide, boats per intent, anchored buoys for residency locks, and a blind shore test.
What it moves
Cost per contact in dollars by intent with outcome held inside band, and onshore headcount maintained.
Built for
- Finance
- Operations
- Contact-centre operations
- CX leaders & VoC
