Casting Call
Hire the voices your client's customers speak, auditioned on their real lines.
The job
Turn each programme's language, dialect and intent mix into a priced casting sheet for the next hiring wave, with interview lines taken from real calls, and prove the hires closed the gap.
The moment
Instead of 30 generic temps, the sheet asks for 9 speakers of the callers' language on the night shift, priced at $84K a month in repeat contacts if left unfilled, because callers in that language repeat 2.3 times as often after reaching agents who do not speak it. Finance approves in the meeting. Six weeks after go-live the role card stamps CAST: the repeat rate for that language is back inside the programme's band.
What it does
- Create role cards for a wave
- Send the casting sheet to HR / ATS / agency
- Generate audition voice clips
- Record the cohort and stamp CAST
What you see
Film casting board: role cards with dialect badges, audition-line scripts with voice clips, a price tag per role and a CAST stamp
What it moves
Repeat-contact rate for each dialect x intent after go-live vs baseline, and monthly mismatch cost in dollars removed
Built for
- HR & employee experience
- Contact-centre operations
- Operations
- QA, training & knowledge
