Trophy Cabinet
Only verified wins go in the cabinet, and trophies tarnish when results fade.
The job
Turns fixes that passed a test agreed in advance into anonymised case studies, backed by evidence, that the bid team can cite. Re-checks them so no claim outlives its proof, and shows whether the cabinet wins bids.
The moment
Proven fixes are kept as trophies in a glass cabinet, and a trophy tarnishes when its result starts to fade. Two days before a bid deadline, the bid manager pulls six telecom trophies.
One tarnished overnight because its win on refund status questions has crept back, so it can't be cited. The operations team is already three days into fixing it.
When the buyer's procurement team asks for the proof behind "repeat contacts down 31%", an evidence pack arrives in ten minutes. It holds the before-and-after range, the sample size and two client-approved quotes.
At quarter end, bids that cited trophies won 5 of 8, while bids without them won 2 of 9.
What it does
- Create a trophy from a verified fix
- Request client consent
- Send an evidence pack to procurement
- Open a regression ticket
- Attach to a bid and log outcome
What you see
Glass trophy cabinet with engraved plaques, shelves per industry, tarnish that creeps in as verdicts weaken, and a re-polish when re-fixes verify
What it moves
The win rate of bids that cite proven case studies compared with bids that don't, and the share of cited claims still proven when the bid is submitted.
Built for
- Executives & leadership
- CX leaders & VoC
- Operations
