B2B & SaaS VoC apps

Apps for B2B and software companies that tie account health, SLAs and renewals to what customers actually said.

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17 apps

B2B & SaaS

Merchant Tide Table

Every calendar wave about to hit your merchants, and who gets swept away.

B2B & SaaS

Service Review Match Report

The monthly service review as a match report, with VAR for disputed SLAs.

B2B & SaaS

Minor Degradation

Your status page says minor; your enterprise accounts say payroll is down.

B2B & SaaS

Top Ten Countdown

The weekly chart of what costs you revenue, counted down like radio.

B2B & SaaS

Cold Case Files

Every lost account a case file; every live lookalike, a suspect.

B2B & SaaS

Language Parity Test

Do your product and bot work as well in every language as in English?

B2B & SaaS

Unofficial Status Page

Your status page repainted by customers; count the red days you never declared.

B2B & SaaS

Renewal Departures

Every renewal is a flight; the account's own words set its status.

B2B & SaaS

Escalation Family Tree

Most CEO escalations had a P3 ancestor. Find today's before its birthday.

B2B & SaaS

Flatline Wall

Your top accounts on an ICU monitor, where silence sets off the alarm.

B2B & SaaS

Held at Customs

Every deal held on a security or residency question, priced until stamped through.

B2B & SaaS

Blackout Almanac

Learns each customer's untouchable days from their words, and keeps releases off them.

B2B & SaaS

Gold in the Queue

Support tickets that are really buying signals, routed to sales and credited.

B2B & SaaS

Know Your Book

The account brief every CSM reads before a call, with a quiz for handovers.

B2B & SaaS

Handoff Stopwatch

Times every handoff in a public process and shows who is waiting.

B2B & SaaS

Single Thread

Price the ARR hanging on one person; re-thread accounts when champions leave.

B2B & SaaS

Safe to Call

Which customers can take a reference call today, and what we owe them.

Suites

Government Command Suite

Partners & Rivals Suite

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

MSA

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MSA

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MSA

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