Top Ten Countdown
The weekly chart of what costs you revenue, counted down like radio.
The job
Replaces the weekly top-issues spreadsheet with a chart weighted by the annual recurring revenue and role of whoever is asking. An issue leaves only when customers stop complaining, and verified fixes are reported as revenue made safe.
The moment
Each week's top customer issues are counted down like a radio chart, weighted by the annual recurring revenue and role of the customers raising them.
Still number one for the sixth week running: a single sign-on login loop hitting 11 accounts worth $4.2 million a year, mostly admins. The engineering manager commits to a fix on the call.
Three weeks after release, customers stop raising it, so the entry drops out as a verified exit. The 11 admins hear from their customer success managers.
The quarter's counter of revenue made safe rises by $4.2 million. The same morning, the chart of feature requests shows the most-voted one is only ninth by revenue.
What it does
- Save the weekly chart
- Commit and link the Jira issue
- Send 'you asked, it's fixed' notes
- Approve the Monday radio segment
- Record verdict and exit
What you see
Radio chart countdown (Pain Chart and Wish Chart) with chart badges, a verified-exit slot, and a Monday two-minute AI host voice note.
What it moves
Dollars of annual recurring revenue made safe by verified fixes each quarter, and the weeks from reaching number one to a verified exit.
Built for
- Product & digital
- Account management & sales
