Handoff Stopwatch
Times every handoff in a public process and shows who is waiting.
The job
Shows a public agency where its own process stalls, such as award, signature, legal review and payment. Every number links to its source, and every delay is tied to complaints from the suppliers or citizens waiting on it.
The moment
A public agency's process is shown as a relay race, with a stopwatch on each handoff. Legal review has held the baton for 19 of 31 days, and 212 supplier complaints say "waiting for legal".
The chair taps the source behind the 19 days, and the 47 case records it comes from appear. The chair sets a 5-day target.
Six weeks later, legal review averages 6 days and complaints naming legal are down 70%.
The legal director says the morning WhatsApp update is the first thing they read.
What it does
- Set a leg target
- Arm the morning baton
- Escalate to a leg owner
- Remind owners of stalled cases
- Send the steering-committee page
What you see
Relay-race lanes with per-leg stopwatches, a moving baton and a source chip on every number
What it moves
The median days each step takes compared with its target, and the complaints blamed on each step every week.
Built for
- Compliance, complaints & legal
