Time Tax Refund
Price the hours citizens lose per procedure, then refund them.
The job
Turns every complaint about a second visit, handing in the same document again or waiting four hours into hours lost per procedure. When a procedure is cut, proves the hours were given back and tells every person who complained.
The moment
The app counts the hours citizens lose to each government procedure, from second visits to repeat documents and long waits, like a tax on their time.
The agency's annual report says it gave citizens back 212,000 hours this year, backed by complaint trends for each procedure.
That afternoon, 3,400 people who had complained about needing a second visit get a WhatsApp from the agency's own number, linking to their refund certificate.
In the lobby, the counter of hours lost, which spun fast all year, slows to a crawl.
What it does
- Commit a cut with a pre-registered threshold
- Grade the sample
- Notify every reachable complainant that the procedure is gone
- Issue refund certificates and the annual return
- Open the hours behind a line
What you see
Citizen-first tax return and refund certificate per procedure, with a lobby odometer and an annual return
What it moves
Citizen hours lost per 1,000 transactions for each procedure, and hours given back per year, also shown in dollars at the published wage rate.
Built for
- Executives & leadership
- Citizens & customers
