Ghost Flats
The apartment in the photos doesn't exist. Find the agents who keep posting it.
The job
Catches fake and bait property listings from what renters say, acts against the agents behind them and checks their licences. Proves the neighbourhood quietens down, and gives brokerages and the industry regulator a monthly compliance pack.
The moment
A map of neighbourhoods shows fake or bait rental listings as ghosts. On the waterfront, 46 renters say the same $2,400-a-month one-bedroom flat was "just rented".
It was posted across 9 listings by 3 agents from one brokerage, two of them with no licence number.
The trust and safety lead approves a mystery-shopper call. Four minutes later the transcript arrives: "that one just went, but I have another at $3,100".
The listings come down in one approved batch, and the brokerage's account manager calls within the hour. Next month, bait reports on the waterfront are down 70% per 1,000 enquiries.
What it does
- Open a bait case
- Call the ghost
- Remove ghost listings
- Strike an agent and notify the brokerage
- Nudge renters to verified listings
- Send the licence-compliance pack
What you see
Ghost map of neighbourhoods with agent case cards and a live mystery-shopper call transcript.
What it moves
Bait reports per 1,000 renter enquiries in each neighbourhood, and listings live without a valid licence.
Built for
- Risk & fraud
- CX leaders & VoC
- Contact-centre operations
- Compliance, complaints & legal
