Ghost Flats
The apartment in the photos doesn't exist. Find the agents who keep posting it.
The job
Catch bait and ghost property listings from renters' words, strike the agents behind them, check the agent's licence, prove the neighbourhood quiets down, and hand brokerages and the industry regulator a monthly compliance pack.
The moment
The waterfront map fills with ghosts: 46 renters say the same $2,400-a-month one-bed was just rented, posted across 9 listings by 3 agents from one brokerage, two with no licence number. The T&S lead clicks Call the ghost and approves; four minutes later the transcript lands: that one just went, but I have another at $3,100. The ghosts vanish in one approved batch, the brokerage's account manager calls within the hour, and next month bait reports on the waterfront are down 70% (per 1,000 enquiries).
What it does
- Open a bait case
- Call the ghost
- Remove ghost listings
- Strike an agent and notify the brokerage
- Nudge renters to verified listings
- Send the licence-compliance pack
What you see
Ghost map of neighbourhoods with agent case cards and a live mystery-shopper call transcript.
What it moves
Bait reports per 1,000 renter enquiries per neighbourhood, and listings live without a valid licence.
Built for
- Risk & fraud
- CX leaders & VoC
- Contact-centre operations
- Compliance, complaints & legal
