Arrived Broken Loop
Crushed-box photo in, carrier or seller put on trial, replacement confirmed by voice.
The job
Closes every damaged, wrong or missing item report to the same standard, from the customer's WhatsApp photo to a replacement confirmed by voice call, and recovers the cost from whoever caused the damage.
The moment
Three buyers of the same glass kettle, shipped from one hub, send photos of damage within an hour.
The third is told on WhatsApp: "we know, a replacement ships today and the hub is being checked".
On the claims board, each claim gets a mini trial to decide who is at fault. This one rules against the carrier, and the evidence pack goes out.
Two days later a voice agent calls and hears "arrived perfect, thank you". The card turns green and the recovered money figure goes up by $189.
What it does
- Rule the fault side
- Dispatch a replacement
- Bill the party at fault with the evidence pack
- Voice-verify the replacement
- Monthly recovery statement
What you see
Closed-loop claims board with a fault courtroom per claim, a grey war-room wall with a recovery ticker, and a monthly recovery statement per party
What it moves
Money recovered each month from carriers and sellers at fault, claims closed within SLA, and replacements confirmed right first time by voice call.
Built for
- CX leaders & VoC
- Partners & ecosystem
- Frontline staff
- Finance
