Photo to Payout
A crash photo on WhatsApp becomes a claim, a repair and a verified fix.
The job
Runs each motor claim from first notice to a confirmed repair, with every stage timed against the regulator's settlement rule. It rates workshops only on what policyholders confirm and shows procurement the money lost to reopened repairs.
The moment
A policyholder sends a phone photo of a dented car door. In under two minutes it becomes a claim, with its 15-day settlement clock running.
After the repair, a verification call asks the policyholder how it went. The policyholder says the paint does not match.
The reopened repairs counter on the claims-floor wall ticks up, and the workshop's rating in the guide drops from four spanners to three.
The figure for money lost to reopened repairs grows by $3,400.
What it does
- Create the claim record
- Assign a workshop
- Notify the policyholder at each stage
- Verification call
- Reopen the claim
- Publish the workshop guide to the AI agent
What you see
WhatsApp intake, a stage board, a TV claims-floor wall and a verification-call ledger, with a spanner-rated workshop guide
What it moves
The share of repairs confirmed by policyholders and the money lost to reopened repairs at each workshop, and the share of claims settled within the regulator's settlement rule.
Built for
- Operations
- Contact-centre operations
- Citizens & customers
