Fantasy Partner League
Managers draft partners and score only on improvements customers confirm.
The job
Makes the people who manage partners compete on improvements that customers confirm, not on partner revenue, so coaching a failing partner earns more than looking after a star.
The moment
Partner managers play a fantasy sports league. Each one drafts a set of partners and scores only when customer complaints show a partner has really improved.
A junior manager picked the worst-rated burger chain with pick 41 in the draft.
In week six that manager scores a goal: the chain's complaints about raw chicken have fallen by more than normal noise.
In the same broadcast, a star manager's claimed improvement is checked and disallowed on screen. Based on a sample of 38, the change is within normal noise.
What it does
- Draft a partner into a squad
- Send the evidence pack and pledge request
- Log a partner pledge
- Run the weekly scoring
What you see
Fantasy sports league (draft day, standings, deadline-day broadcast with VAR checks)
What it moves
The number of partners with a confirmed improvement each quarter, and the rate of complaints caused by partners across all the partners managed.
Built for
- CX leaders & VoC
- QA, training & knowledge
- Partners & ecosystem
