Domino Clock
Replay last quarter's cascade, then catch today's wobbling domino before customers feel it.
The job
Detects how problems on one side of the marketplace knock on to the others after a delay, earns trust with a published hit rate, and acts on the first domino before customers feel it.
The moment
The team watches a replay of last quarter, when problems on one side of the marketplace knocked on to the others like falling dominoes, on the real dates.
Then today's rider-pay domino wobbles in the capital, with late orders expected around Tuesday. The model's track record so far is 7 of 9.
Leadership approves a retention bonus.
On Tuesday that domino stands, while a city that got no bonus topples on schedule. The track record becomes 8 of 10.
What it does
- Log a prediction and decision
- Fire a rider retention bonus or partner outreach
- Promote or retire a domino pair
What you see
Domino chain: a replay of last quarter's real cascade, then today's wobbling domino with a hit-rate badge
What it moves
Late-order complaints per 1,000 orders avoided in cities where action was taken, alongside the model's published hit rate.
Built for
- Executives & leadership
- CX leaders & VoC
- Frontline staff
- Partners & ecosystem
