Two-Key Close
A repair closes only when the network and the customer both say yes.
The job
Stops home internet repairs closing on the technician's word. Each repair needs two keys: a passing line test and the customer's confirmation at the time they use the service. Where the two disagree, it flags hidden faults, and it shows savings in money.
The moment
A home internet repair only closes when two keys turn: a passing line test and the customer confirming it works.
This week the line test passed at 212 homes where technicians closed the job. But evening calls at 21:00 keep hearing "still buffering at 9 pm".
On the map, one fibre port serving a new housing development pulses. The duty lead approves a proposed network incident, and the network operations centre finds an overloaded link further up.
The next evening, 190 of the 212 homes turn both keys. The counter reads $83,600 in repeat visits avoided, at $440 per visit.
What it does
- Re-run the line test
- Book the usage-hour verification call or WhatsApp
- Reopen and re-dispatch
- Raise a NOC incident for a cluster
- Draft regulator-rule compensation
- Edit savings assumptions
What you see
A two-key vault per job with keys that turn on screen, a four-lane key matrix, a cabinet map with an evening-by-evening time-lapse, and a savings ledger in dollars.
What it moves
The share of home repairs fixed first time, repeat truck visits per 100 repairs, hidden network faults found through what customers say, and dollars saved each month on repeat visits and regulator compensation.
Built for
- Branch, store & field managers
- CX leaders & VoC
- Compliance, complaints & legal
