Last Padlock
One padlock per snag; the buyer's yes removes it; the last one unlocks keys.
The job
Runs defect fixing at handover as a process the buyer can see, from a WhatsApp photo to a fix the buyer confirms. A tower counts as handed over only when its buyers say so, and repeated defects become one supplier claim.
The moment
Each defect in a new home is shown as a padlock on the buyer's door. The buyer confirms each fix, and when the last padlock goes, the keys can be handed over.
In the handover review, an AI voice agent hears a buyer say "yes, it's fixed, thank you". The last padlock drops, three key handover slots appear, and unit 0904 turns green.
Two floors up, the buyer in unit 1104 says the grout is still cracked, and the unit flips back to red in front of the CEO.
The same balcony door seal is failing in 17 units stacked above each other, so one supplier claim replaces 17 tickets.
What it does
- Assign contractor
- Mark fixed and dispatch verification call
- Merge duplicate
- Raise supplier claim for a cluster
- Release keys booking
- Escalate life-safety snag
What you see
Buyer-facing front door with padlocks (portal/WhatsApp) plus a tower-stack wall, a contractor board and a verification ledger
What it moves
Days from the first defect to the last one fixed for each unit, the share of fixes confirmed by buyers, the contractor reopen rate, and money recovered through supplier claims.
Built for
- Partners & ecosystem
- QA, training & knowledge
- Account management & sales
