Ghost Snags
Defects earlier buyers found in the same layout are checked before the next handover.
The job
Checks the defects earlier buyers of the same layout and floor position reported after handover before the next buyer walks in, so no one finds a known problem again. It proves this with fewer defects per unit and dollars saved per tower.
The moment
Before a buyer receives a new unit, inspectors check the defects that earlier buyers of the same layout reported after handover. These known defects show as ghost pins on a floor plan.
At the readiness meeting, the handover manager shows layout C had 6.1 buyer-reported defects per unit in Tower 8. In Tower 9, after inspectors cleared the known ones, it had 1.4, saving $310,000 in repeat visits.
The one defect that still gets through, the balcony door seal, turns solid red and is escalated as a design fault, not poor workmanship.
A buyer's shared certificate is read out: the balcony seal was checked because 8 earlier owners in the same position on other floors had this problem.
What it does
- Mark a known defect cleared, fixed now or found
- Notify contractor of a found snag
- Escalate a repeating defect as a design fault
- Send the buyer's certificate
- Drill buyer quotes
What you see
Tablet floor plan with faint pins for known defects that fade as they are cleared, a defect index for each tower, and a buyer-facing inspection certificate
What it moves
Buyer-reported defects per unit in the first 30 days, the percentage of handovers right first time, and repeat visit costs avoided per tower in dollars.
Built for
- QA, training & knowledge
- Partners & ecosystem
