The Building Listens
'Gate 22 is an oven' becomes a crew or setpoint change, verified by customers.
The job
Route complaints about the physical place (heat, cold, dirt, broken lifts, lights, smells, crowding) to the crew or building system that can change it, prove the zone recovered in customers' own words, and settle the FM contractor's SLA on time-to-comfort rather than on ticket closure.
The moment
A passenger posts gate 22 is an oven at 14:02. At 14:08 the duty manager approves a two-degree setpoint drop and the reply goes out on the same chat: Gate 22 is being cooled now, measured 14:08. At 14:31 a different passenger at the same gate posts finally cool in here; the zone turns green and the stopwatch freezes at 29 minutes, customer-verified.
What it does
- Open / merge a zone case
- Raise FM work order to the contractor
- Change a building setpoint
- Tell complainants and close in public
- Send the monthly contractor scorecard
What you see
Live building floor plan with grey-by-default zones, a stopwatch per case, an action log and a contractor scorecard; read-only on the wall screen
What it moves
Median time-to-comfort in minutes per zone and per contractor, share of cases customer-verified, and repeat complaints per zone per week
Built for
- Partners & ecosystem
