The Building Listens
"Gate 22 is an oven" becomes a crew or setpoint change, verified by customers.
The job
Sends complaints about the building, such as heat, cold, dirt, broken lifts, lights, smells or crowding, to the crew or system that can fix it. Proves recovery in customers' own words, and settles the facilities contractor's SLA on time to comfort, not ticket closure.
The moment
The duty manager watches a live floor plan of the airport. Each zone stays grey until customers complain about it.
At 14:02 a passenger posts that gate 22 "is an oven".
At 14:08 the duty manager approves lowering the temperature setting by two degrees. A reply goes out in the same chat saying gate 22 is being cooled now.
At 14:31 a different passenger at the same gate posts "finally cool in here". The zone turns green and its stopwatch stops at 29 minutes, confirmed by a customer.
What it does
- Open / merge a zone case
- Raise FM work order to the contractor
- Change a building setpoint
- Tell complainants and close in public
- Send the monthly contractor scorecard
What you see
Live building floor plan with grey-by-default zones, a stopwatch per case, an action log and a contractor scorecard; read-only on the wall screen
What it moves
The median minutes until customers are comfortable again, per zone and per contractor, the share of cases confirmed by customers, and repeat complaints per zone each week.
Built for
- Partners & ecosystem
