The Terminal Guide
Stars for every lounge, gate and washroom, awarded by passengers.
The job
Rate every terminal touchpoint from passengers' words, send each lost star to its owner, save stars before the survey fieldwork starts, and rehearse the survey result before it is published.
The moment
The edition drops the night before the passenger-survey wave. The Gate 30s washrooms lose their star, the inspector writing no water at the sinks at 3am, 22 mentions, all between 01:00 and 04:00; the business lounge's showers win theirs back after a late-shift attendant was added, worth a detour again. The cleaning contractor has the washroom page on WhatsApp by 07:00. Next quarter, the rehearsed washroom score lands within its stated range of the official result, and the programme manager starts quoting the guide as the early ranking.
What it does
- Send lost-star page to owner
- Log fix
- Send the edition booklet
- Reconcile with the official survey result
- Open an entry's verbatims
What you see
Restaurant-guide editions with an inspector persona, star ratings, a survey rehearsal and a booklet PDF
What it moves
Stars held across terminal touchpoints and rehearsed vs official passenger-survey scores each quarter.
Built for
- Finance
- Partners & ecosystem
