Bring Them Home
Airspace shuts; a world map counts every stranded city down to zero.
The job
Runs the recovery from a closure that strands thousands of passengers as a countdown to zero. Tracks where every stranded group is, messages each city in its language, follows each regulator notice against its deadline, and counts a city home only when passengers confirm it.
The moment
On day four of an airspace closure, a countdown wall shows 311 passengers still stranded, down from 4,212 across 38 cities.
One city is counted home: 212 of 231 passengers have confirmed they are home, and posts saying people are still stuck have stayed below the alert level for a second day.
A real reply types itself across the city's tile: "home safe, thank you for calling". Below, refunds met the regulator's 15-day deadline in 96% of cases, three days early.
At 22:00, the CEO forwards the day's summary card to the board and the regulator from a phone.
What it does
- Arm crisis mode
- Send per-city care and rebooking message
- Run home check
- Draft holding lines and rumour rebuttals
- Assign and notify circular owners
- Send the Brought Home card
- Open a city's verbatims
What you see
Telethon-style countdown wall over a tile-grid world map, with a city console, a circulars register and a rumour desk
What it moves
Stranded passengers still to bring home, counted down to zero, median hours from closure to home for each city, and the share of refunds paid within the regulator notice's deadline.
Built for
- Citizens & customers
- Executives & leadership
- CX leaders & VoC
- Compliance, complaints & legal
