Misheard Word Museum
An exhibition of every word your voice bot mishears, and each restoration.
The job
Find the accent-sensitive words that break the voice bot, fix them one by one, and prove containment rose on the metric the contract is priced on.
The moment
The exhibit booking ≠ baggage: 312 callers who wanted to book a flight were sent to the baggage desk, 1,040 human minutes lost. The confirmation prompt ships on Tuesday. By the next release review the pair's live misroute rate has fallen from 11% to 0.8% (n=1,960 calls), the exhibit slides into the Restoration Wing with its plaque, and the Value Restored total at the entrance ticks to $214,000. The lead sends the Poster of the Month to the steering committee before the meeting ends.
What it does
- Commission a restoration
- Run synthetic-caller re-test
- Hang a new exhibit
- Send the Poster of the Month
- Open exhibit transcripts
What you see
Museum exhibition: a gallery of word-pair cards, a restoration wing, new arrivals and a monthly poster
What it moves
Containment rate on affected intents and $ of human minutes recovered (Value Restored), plus misroute rate per word pair.
Built for
- CX leaders & VoC
